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You’ve received feedback on your problem solving skills. What can you do to improve?

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As a telecommunications engineer, you need to solve complex technical problems that affect the performance and reliability of communication networks. You may have received feedback on your problem solving skills from your manager, clients, or colleagues. Feedback is a valuable opportunity to learn and improve, but it can also be challenging to accept and act on. Here are some tips to help you enhance your problem solving skills based on feedback.

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1 Identify the problem

The first step to solving any problem is to understand it clearly. Feedback can help you identify the problem, its causes, and its impact. However, feedback can also be vague, subjective, or incomplete. To clarify the problem, you need to ask questions, listen actively, and verify the information. For example, if you receive feedback that your network design is not optimal, you can ask what criteria are used to measure optimality, what are the specific issues or gaps, and how they affect the network performance.

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Alex Anzola Jürgenson

Consultant in Data Science, Education, and Design Thinking
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First, feedback often triggers emotional reactions that then lead to knee-jerk reactions. Try to keep a clear and calm head during a feedback session. Receiving and giving feedback should be an interactive and iterative process, instead of a one-off event. Use the opportunity to ask detailed questions about the reasons for the feedback and expectations about how to deal with the issues presented to you. Don't make assumptions about expectations and solutions. Before you can work on solutions you need to understand exactly what was not up to standards and why. And keep in mind that the feedback you receive may also not be adequate, so it is your job to fill in the gaps.

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Dácio Tostes Júnior

Conselheiro Consultivo na ALPHA ZETTA TELECOM | Pós-graduado com MBA em Administra??o Estratégica
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Na minha experiência, o primeiro passo é identificar a causa raiz, alinhar com as partes interessadas e receber e dar o feedback! Projetar com clareza a busca pela melhoria envolvendo todos do processo!

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Edson Alcantara

Tecnólogo/Técnico Telecomunica??es | Especialista em Infraestrutura de telecom | Inova??o em Tecnologias de Comunica??o | Expert em Redes e Sistemas de Telecomunica??es | Comunica??o de dados.
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Para melhorar minhas habilidades de resolu??o de problemas, posso buscar treinamento contínuo com conjuntos de dados atualizados, receber feedback específico, ampliar meu conhecimento, contextualizar melhor as quest?es, aprimorar minha lógica e raciocínio, ouvir atentamente o feedback para melhorias contínuas.

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2 Explore possible solutions

Once you have a clear definition of the problem, you can start exploring possible solutions. Feedback can help you generate ideas, evaluate alternatives, and anticipate risks. However, feedback can also be biased, conflicting, or outdated. To explore possible solutions, you need to research, analyze, and compare different options. For example, if you receive feedback that your network design is not optimal, you can research the latest technologies, standards, and best practices, analyze the costs and benefits of each option, and compare them with the current design.

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3 Implement the best solution

After you have selected the best solution, you need to implement it effectively. Feedback can help you plan, execute, and monitor the implementation process. However, feedback can also be delayed, inaccurate, or irrelevant. To implement the best solution, you need to communicate, collaborate, and adapt. For example, if you receive feedback that your network design is not optimal, you can communicate your proposed changes to the stakeholders, collaborate with the team members and vendors, and adapt to any changes or challenges along the way.

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Julie Basu, PhD

Silicon Valley Technologist | Entrepreneur | CEO | Board Director | R&D Lead at smartQED and ProSolvr
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Early in my career as a software engineer I got some feedback - "Asks too many questions". I felt this was unfair but knew where it came from - I had inherited some complex code that prior engineers had moved on from, and I had to maintain/enhance the module. I ended up asking a lot of questions, as there was hardly any documentation and I was a newbie. It is normal to have initial resistance to negative feedback. But then I accepted it - and decided to figure it out on my own. So I ran the code with different inputs, stepped through it using a debugger to understand the flow, and even documented its behavior. Zero questions asked ?? Best solution: Figure out how you can overcome the objection or perception, be it real or imaginary ??

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4 Evaluate the results

The final step to solving any problem is to evaluate the results and learn from them. Feedback can help you measure, review, and improve the results. However, feedback can also be subjective, inconsistent, or incomplete. To evaluate the results, you need to collect, analyze, and report the data. For example, if you receive feedback that your network design is not optimal, you can collect the performance metrics, analyze the outcomes and impacts, and report the findings and recommendations.

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5 Seek feedback proactively

One of the best ways to improve your problem solving skills is to seek feedback proactively and regularly. Feedback can help you identify your strengths and weaknesses, learn from your mistakes and successes, and set your goals and actions. However, feedback can also be scarce, unsolicited, or unhelpful. To seek feedback proactively, you need to ask for it, appreciate it, and act on it. For example, you can ask your manager, clients, or colleagues for specific and constructive feedback on your problem solving skills, appreciate their input and perspective, and act on their suggestions and recommendations.

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6 Develop a growth mindset

Another way to improve your problem solving skills is to develop a growth mindset. A growth mindset is the belief that you can improve your abilities and skills through effort and learning. Feedback can help you develop a growth mindset by showing you your potential and areas of improvement. However, feedback can also trigger a fixed mindset, which is the belief that your abilities and skills are fixed and cannot be changed. To develop a growth mindset, you need to embrace challenges, learn from feedback, and celebrate progress. For example, you can view feedback as an opportunity to grow and learn, not as a judgment or criticism, and celebrate your achievements and improvements, not just your outcomes and results.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You’ve received feedback on your problem solving skills. What can you do to improve?

1

2

3

4

5

6

7

1 Identify the problem

2 Explore possible solutions

3 Implement the best solution

4 Evaluate the results

5 Seek feedback proactively

6 Develop a growth mindset

7 Here’s what else to consider

Telecommunications Engineering

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You’ve received feedback on your problem solving skills. What can you do to improve?

1

2

3

4

5

6

7

1 Identify the problem

2 Explore possible solutions

3 Implement the best solution

4 Evaluate the results

5 Seek feedback proactively

6 Develop a growth mindset

7 Here’s what else to consider

Telecommunications Engineering

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