You’ve made a mistake. How can you turn it into a learning opportunity?
Mistakes happen to everyone, but how you handle them can make a big difference in your customer experience career. Whether you missed a deadline, gave wrong information, or offended a client, you can turn a negative situation into a positive one by following these six steps.
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Merlyn AbrahamProduct Owner| Project Management| Product Development| Customer Service| Digital banking initiativesI PMP, CSPO, CIFC…
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Sonali Baveja, CCSSTop Icons of India | LinkedIn Top Voice | Client Success @ Degreed | Ex - Coursera, Adobe | Certified Customer Success…
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Norm BuntonTransformational Leader | Customer Support & Success | SaaS | Driving Customer Satisfaction and Loyalty Through…