You've lost a donor's trust due to a stewardship mistake. How do you regain their confidence?
Mistakes happen, but when they affect donor trust, it’s crucial to address them head-on. To mend the relationship:
- Apologize sincerely. Acknowledge the error and its impact without making excuses.
- Present a corrective plan. Detail steps you'll take to prevent future issues and follow through with them.
- Keep communication open. Regularly update the donor on progress and solicit their feedback.
How do you rebuild trust after a mistake? Share your strategies.
You've lost a donor's trust due to a stewardship mistake. How do you regain their confidence?
Mistakes happen, but when they affect donor trust, it’s crucial to address them head-on. To mend the relationship:
- Apologize sincerely. Acknowledge the error and its impact without making excuses.
- Present a corrective plan. Detail steps you'll take to prevent future issues and follow through with them.
- Keep communication open. Regularly update the donor on progress and solicit their feedback.
How do you rebuild trust after a mistake? Share your strategies.
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