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Last updated on 2024年8月22日

You've encountered setbacks with stakeholders. How can you address them without sparking alarm?

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When you're deep in the mechanics of a project, setbacks can feel like major roadblocks. However, when these issues involve stakeholders, it's crucial to handle them with care to maintain confidence and avoid unnecessary alarm. You need to approach the situation with transparency, yet without causing undue worry. The key is to communicate effectively, reassess your strategies, and ensure that everyone is on the same page moving forward. Here's how you can navigate these tricky waters and keep your project on track.

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José Luiz Mendes

LinkedIn Top Voice | Técnico em Mecanica | Eletr?nica | Operador de Produ??o de Petróleo Offshore | Rea??o Offshore |…

1 Transparency First

Transparency is the cornerstone of trust in any stakeholder relationship. When a setback occurs, your first move should be to openly acknowledge the issue. This doesn't mean you have to disclose every minute detail, but providing a clear overview of the problem demonstrates your commitment to honesty. You can alleviate concerns by explaining what the setback is, why it happened, and how it impacts the project. Remember, your goal is to inform, not to overwhelm, so keep your explanation concise and focused on the facts.

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José Luiz Mendes

LinkedIn Top Voice | Técnico em Mecanica | Eletr?nica | Operador de Produ??o de Petróleo Offshore | Rea??o Offshore | Trainee ROV
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Ao enfrentar contratempos com as partes interessadas, é essencial manter a transparência, informando-os imediatamente sobre o problema, mas sem causar panico. Apresente os fatos de forma clara, focando nas medidas corretivas que já est?o em andamento. Mostre que a situa??o está sob controle e reforce o compromisso com a resolu??o. Destaque a importancia da colabora??o e mantenha um canal de comunica??o aberto para atualiza??es frequentes.

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2 Strategy Shift

Once stakeholders are aware of the setback, it's time to present a revised strategy . You should have a plan in place that addresses the issue and outlines the steps you'll take to mitigate it. This plan should be realistic and consider any new constraints that have arisen. By showing that you're proactive and have thought through the implications of the setback, you can reassure stakeholders that the project is still under control and that their interests are being safeguarded.

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José Luiz Mendes

LinkedIn Top Voice | Técnico em Mecanica | Eletr?nica | Operador de Produ??o de Petróleo Offshore | Rea??o Offshore | Trainee ROV
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Adote uma mudan?a estratégica abordando a quest?o de forma proativa. Em vez de focar no problema, apresente uma solu??o alternativa que minimize os impactos. Explique a nova estratégia com clareza, mostrando como ela pode trazer benefícios adicionais ou acelerar a resolu??o. Envolva as partes interessadas na decis?o, refor?ando a confian?a e o alinhamento. Mantenha a comunica??o positiva e focada nos próximos passos.

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3 Engage and Involve

Engagement is key in maintaining stakeholder confidence. Invite them to discuss the setback and contribute their ideas for solutions. This collaborative approach not only taps into diverse perspectives but also reinforces their importance in the project's success. By involving stakeholders in problem-solving, you help them feel invested in overcoming the challenges, which can turn a potential point of alarm into a unifying effort.

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Prashanthi Puvvada

FP&A
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In my experience, engaging with stakeholders helps us identify key areas to be worked on, analysing and understanding what went wrong with what was expected. Engaging with and involving stakeholders will reassure them of their vital role in the progress and success of the task at hand. this will help build trust and credibility. Accomplish the task with a collaborative approach.

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4 Monitor Progress

Keeping stakeholders updated on progress is essential after addressing a setback. Regular updates, whether they're formal reports or brief check-ins, will show that you're on top of the situation and making headway. This consistent communication helps prevent rumors or misunderstandings from taking root and keeps stakeholders engaged with the project's ongoing developments.

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5 Reassure Continuously

Reassurance is a powerful tool when dealing with setbacks. Stakeholders need to feel confident that despite the hurdles, the project's objectives are still attainable. Highlight any positive aspects or progress, no matter how small, to build momentum and keep spirits high. Your optimism and assurance can be contagious, helping to maintain a positive outlook among all involved parties.

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6 Adapt and Learn

Finally, it's important to view setbacks as learning opportunities . Share with stakeholders what has been learned from the situation and how it will influence future actions. This not only closes the loop on the current issue but also strengthens the project's foundations by incorporating new insights. Stakeholders will appreciate this forward-thinking approach, recognizing that their investment is not only in a project but in a process of continuous improvement .

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You've encountered setbacks with stakeholders. How can you address them without sparking alarm?

1

2

3

4

5

6

1 Transparency First

2 Strategy Shift

3 Engage and Involve

4 Monitor Progress

5 Reassure Continuously

6 Adapt and Learn

Mechanics

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You've encountered setbacks with stakeholders. How can you address them without sparking alarm?

1

2

3

4

5

6

1 Transparency First

2 Strategy Shift

3 Engage and Involve

4 Monitor Progress

5 Reassure Continuously

6 Adapt and Learn

Mechanics

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