You've encountered a critical risk in system testing. How will you ensure it doesn't slip through the cracks?
When a critical risk emerges during system testing, it's crucial to act promptly. To ensure it doesn't slip through the cracks:
How do you handle risks in system testing? Share your strategies.
You've encountered a critical risk in system testing. How will you ensure it doesn't slip through the cracks?
When a critical risk emerges during system testing, it's crucial to act promptly. To ensure it doesn't slip through the cracks:
How do you handle risks in system testing? Share your strategies.
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System testing must find product vulnerabilities before it is used by the customer. Finding risks in system testing is all but expected. 1. Assess the criticality - does it impact the system from regular functioning, and/or mars the customer experience? If so, it better be fixed. Else, it can be done later. To rightly prioritize, it is NECESSARY for the system engineer to understand the exact customer expectation. If needed, take the help of the Product Manager. 2. Document the environment details, system logs, and steps to reproduce. 3. Involve the Product & Delivery Managers to agree on a resolution plan. 4. Schedule re-verification of the fix based on the plan. 5. If the fix is deferred, document the issue in the release note.
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Unfortunately, discovering critical risks during system testing is late in the lifecycle. Thorough functional and system risk analysis during concept and design phases should have already identified potential risks and the needed mitigations. Then during late design and initial integration other opportunities to discover critical risks and mitigations must have been missed to find critical errors later in formal system testing. So, as a systems engineer it is my responsibility to help convince the team to go back and do the job right.
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As the Global QA leader at Forescout it is important to be able to ensure proper processes and ensure continuity with all the teams. If a critical risk is found in system testing, we ensure the following process is followed: - Once identified document the issue clearly and share it with various cross functional teams. - Escalate the risk to leadership and other teams to ensure its prioritized. - Work with the development teams to prioritize a fix. - Ensure that the QA team creates targeted tests to focus on the risk and ensure proper regression for future testing. - Track it and make sure it's tested in every release going forward. Following this process ensures that this issue is addressed and does not get overlooked in the future.
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Please keep in mind the following points: 1. Clearly define the risk and its mitigation strategy (if already known). 2. Identify the person responsible for implementing the mitigation (e.g., updating the Risk Reg, RACI Chart etc.,). 3. Communicate the risk to the relevant stakeholders along with your action item, which will allow you time to rectify the situation. 4. Continuous monitoring and tracking are crucial. 5. Once the risk is resolved, close it and update the stakeholders. 6. Don't forget to update your lessons learned register after completion. 7. Take action to conduct a Root Cause Analysis (RCA) to prevent similar situations in the future.
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In my experience this all survey is the means to feed to AI algorithms. I think it is wrong and also unethical to use this survey to collect data and train your AI models. Even if you collect enough data, you don't have the resource to check and verify it and the result would be very fault prone. You should not be doing this, it is not an AI script to write Instagram or Tick-Tock presentation for young adults, you are talking about systems testing like: aircraft, cars, rockets, ships. It is wrong on so many levels.
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