You're working with a difficult client. How can you keep the project on track?

1 Communicate clearly

One of the most important aspects of working with a difficult client is to communicate clearly and frequently. You need to establish a mutual understanding of the project scope, objectives, deliverables, timeline, and budget. Use written agreements, project plans, and progress reports to document and confirm the details. Avoid jargon and technical terms that might confuse your client. Ask questions, listen actively, and clarify any doubts or assumptions. Communication is also a way to build trust and rapport with your client. Show them that you care about their needs, expectations, and feedback.

2 Set boundaries

Another tip to work with a difficult client is to set boundaries and stick to them. You need to define the roles and responsibilities of each party, the scope of work, the change management process, and the escalation procedure. You also need to protect your time, energy, and resources from unreasonable demands or interruptions. Learn to say no politely but firmly when your client asks for something that is out of scope, unrealistic, or unfair. Explain the reasons and consequences of your decisions and offer alternatives or compromises. Don't let your client take advantage of you or undermine your professionalism.

3 Manage expectations

A third tip to work with a difficult client is to manage their expectations and keep them in the loop. You need to align your client's expectations with the reality and feasibility of the project. You also need to educate your client about the benefits and limitations of functional training, the best practices and standards, and the potential risks and challenges. Be honest and transparent about what you can and cannot do, what you need from your client, and what they can expect from you. Update your client regularly on the project status, milestones, issues, and achievements. Anticipate and address any concerns or complaints promptly and respectfully.

5 Be flexible

A fifth tip to work with a difficult client is to be flexible and adaptable. You need to understand that your client's needs, preferences, and circumstances may change over time. You also need to cope with unexpected events, delays, or problems that may affect the project. Instead of resisting or complaining, you need to embrace change and find creative solutions. You can use agile methodologies, such as Scrum or Kanban, to manage your functional training project in an iterative and incremental way. You can also use tools, such as Trello or Asana, to organize and track your tasks and collaborate with your client.

6 Stay positive

A sixth and final tip to work with a difficult client is to stay positive and professional. You need to maintain a positive attitude and a growth mindset, even when you face challenges or conflicts. You also need to treat your client with respect and courtesy, even when you disagree or feel frustrated. Remember that your client is not your enemy, but your partner. Focus on the common goals and the mutual benefits of the project. Appreciate your client's strengths and contributions, and acknowledge your own limitations and errors. Don't take things personally or let emotions cloud your judgment. Keep calm and carry on.