You're about to work with a client burned by past consultants. How can you restore their trust?

Everyone can be disappointed by past experiences with management consultants or in any other field. It's important to accept and understand these concerns. I believe in being honest and empathetic, hearing out my clients, and addressing their problems. I'm here to provide the best consultancy advice possible, just as I always do.

Acknowledge Past Issues Listen Actively: Start by listening to the client’s experiences and grievances with past consultants. Show empathy and understanding. Acknowledge Pain Points: Acknowledge the specific issues they faced without being defensive or dismissive.

From the very beginning, prioritize establishing clear and measurable goals for the project. Work collaboratively with the client to define success and outline the specific metrics you'll use to track progress. This transparency shows them you're committed to achieving tangible results that align with their needs.

The only way to create trust in our clients is to be transparent, honest and above all balanced in our proposal based on common sense. If you are really passionate about being a management consultant, you are really going to evaluate the best solution available, taking into account all the variables in the equation, when you make your proposal. It is key (from my experience) to make virtuous processes that feed back to the company, showing the evolution and the change process along with the achievements. HONESTY AND TRANSPARENCY above all

Don't be afraid to pull back the curtain on your approach. Explain your consulting process in detail, outlining the steps involved, the roles of your team members, and how you'll be communicating with them throughout the project. This level of transparency builds trust by demonstrating that you have nothing to hide and are confident in your methods.

Transparent Communication Set Clear Expectations: Clearly outline what you can and cannot do. Avoid overpromising. Frequent Updates: Provide regular updates on progress, being open about both successes and challenges.

At its core consistent delivery is a product of 3 things: 1) constant digging for information, 2) relentless communication and 3) honesty. The constant digging for information allows PMs to learn the blind spots of their clients and their teams and fix them, or at least adjust project plans, before they derail project success. The relentless communication is about sharing what is found as soon as you find it within the PM team and with the client. The relentless sharing is the only way to manage delivery expectations. That is also tied to the third principle, honesty. People often think that being political and massaging the truth when not meeting deadlines is better for everyone, but that leads to loss of trust on all sides.

Demonstrate Competence Showcase Expertise: Present your past successes, case studies, and testimonials that are relevant to their industry and issues. Quick Wins: Identify and deliver quick wins to demonstrate immediate value and build confidence.

Deliver Consistently Follow Through: Ensure that you deliver on your promises consistently. Reliability is key to rebuilding trust. Quality Assurance: Implement strong quality assurance processes to ensure high standards are met.

One can deliver, be transparent, get clarity after acknowledging that a client has burnt their fingers in the past with others, it'll be pointless unless one engages with the following principles in mind: * If one has experienced the same do share. Nothing like rebuilding trust if the past has gone down South. * Have concrete steps with equal participation from the clients stakeholders all the way! * Rebuilding trust is never easy. Boeing is struggling & it's legacy is under threat due to it's clients getting burned badly & now facing massive trust deficit issues across the Board! * Rebuild together. * Quantify every step even if it is negative it must be told. * Have markers for accountability preferably a SPOC (Single Point Of Contact).

My take: Pls dont say that we are different. You have to show them. Understand what are their expectations/ fear, What is the deal breaker for them.Lay down your strengths and weakness. Be transparent and proactive in your communication-verbal and written. Check with them periodically if everything is aligned as per expectations

Build a Partnership Collaborative Approach: Involve the client in decision-making processes. Ensure they feel like a partner rather than just a customer. Feedback Loop: Establish a continuous feedback loop to address concerns and make adjustments promptly.

Personalize Your Approach Tailored Solutions: Customize your solutions to address the unique needs and challenges of the client. Understand Their Business: Invest time in understanding their business model, industry, and specific pain points.