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You’re a UX Research Project Manager. How can you ensure your team is motivated and engaged?

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As a UX research project manager, you have the responsibility of leading a team of researchers, designers, and developers to deliver valuable insights and solutions for your clients or stakeholders. But how do you keep your team motivated and engaged throughout the project lifecycle, especially when you face challenges, changes, or uncertainties? Here are some tips to help you foster a positive and productive team culture.

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Gaurav Verma

Decarbonisation I Carbon Capture I Energy Transition
Jorge Rebate Serrano

UX Lead | Accesibilidad Digital | UX Research | Design Ops | Mentoring | AI Enthusiast

1 Communicate clearly and frequently

Communication is key to any successful project, but especially for UX research, where you need to align your team with the goals, scope, methods, and deliverables of the project. You also need to keep your team updated on the progress, feedback, and changes that may occur along the way. Use various channels and formats to communicate with your team, such as meetings, emails, chats, reports, presentations, or dashboards. Make sure your communication is clear, concise, and consistent, and encourage your team to ask questions, share ideas, and provide feedback.

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Gaurav Verma

Decarbonisation I Carbon Capture I Energy Transition
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Research projects are something which generally do not have set parameters / clear boundaries on efforts and output. It is very vital to provide actionable goals to team members - 1) Clear understanding and communication on how much is/ will be sufficient for project delivery. Excess research and under research contributes towards demotivation levels among team members. 2) Regular feedback/ analysis on Team members inputs' and proper maneuvering towards expected requirements and lag in the research should be communicated. 3) Encouragement for Problem-solving along with enough space for personal intellectual satisfaction should be given to team members.

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Asif Hashmi

LinkedIn Top Voice | Product Manager @ Languify | UX Research & Strategy | NIT Bhopal'22
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To keep my team motivated, I ensure clear goals, recognize achievements, foster open communication, and offer growth opportunities. Understanding individual needs and promoting work-life balance are crucial to maintaining engagement and morale.

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2 Empower your team members

UX research is a collaborative and creative process that requires the input and expertise of different team members. As a project manager, you should empower your team members to take ownership of their tasks, make decisions, and solve problems. You can do this by delegating responsibilities, providing resources and guidance, and trusting your team to do their best. You should also recognize and appreciate your team members' contributions, skills, and achievements, and celebrate their successes.

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Jorge Rebate Serrano

UX Lead | Accesibilidad Digital | UX Research | Design Ops | Mentoring | AI Enthusiast
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?????? No hay nada más importante que poder delegar tus tareas confiando en las personas que las acometen. Este trabajo es complicado, en mi caso me cuesta mucho desprenderme de algunas tareas, pero es una skill que se practica. Es posible que tengas que dedicar mucho tiempo y esfuerzo para que los resultados sean los que esperas, pero después, podrás confiar en las personas de tu equipo como en ti mismo. Dales una oportunidad y riega esas plantitas! ??

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3 Involve your team in the research

One of the best ways to motivate and engage your team is to involve them in the research itself. This means letting them participate in planning, conducting, analyzing, and presenting the research. By doing this, you can help your team understand the users, the problem, and the solution better, and also spark their curiosity and creativity. You can also create opportunities for your team to learn from each other, from the users, and from other sources of inspiration.

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Jorge Rebate Serrano

UX Lead | Accesibilidad Digital | UX Research | Design Ops | Mentoring | AI Enthusiast
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?? Los mejores resultados que he tenido en las investigaciones, han sido en las que he podido involucrar a mi equipo al 100% ?? Otra visión, una idea que se da forma entre varias personas, una risa de vez en cuando... ameniza el trabajo y genera resultados espectaculares. ? Poder expresar sus ideas, defender sus posturas e investigar para aportar datos motiva al equipo a seguir aportando y creciendo.

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4 Encourage feedback and iteration

UX research is not a linear or static process, but a dynamic and iterative one. As a project manager, you should encourage your team to embrace feedback and iteration as part of the research cycle. You can do this by creating a safe and supportive environment where your team can share their findings, insights, and ideas, and receive constructive and actionable feedback from you, the clients, the stakeholders, or the users. You should also help your team prioritize and implement the feedback, and test and refine their solutions until they meet the project goals.

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Jorge Rebate Serrano

UX Lead | Accesibilidad Digital | UX Research | Design Ops | Mentoring | AI Enthusiast
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?? Aprende de los errores, comprueba si las metodologías fueron eficientes para ese caso concreto. No siempre es eficiente usar las mismas herramientas. ?? No tengas miedo de probar algunas nuevas y comprobar los resultados. Si funcionan, adóptalas, si no, se desechan.

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5 Balance workload and wellbeing

UX research can be demanding and stressful, especially when you have tight deadlines, complex problems, or changing requirements. As a project manager, you should balance your team's workload and wellbeing, and prevent burnout and fatigue. You can do this by setting realistic and achievable goals, managing expectations, and resolving issues. You should also promote a healthy work-life balance, and respect your team's time, energy, and boundaries. You should also encourage your team to take breaks, relax, and have fun.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Gautham Krishna

Actively seeking full-time roles | Product Management | Application Developmentc | UX Research | Customer Service | MS - HCI @ RIT
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Incentivized work might help the team stay focused and motivated. By incentivization, promote healthy competition as a reward, and promote the role of leader every sprint. This also promotes a sense of ownership and encourages them to work as a group. Keep the goals SMART and adherable to a sprint duration. While it keeps the big picture in mind, it facilitates work for short-term goals.

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You’re a UX Research Project Manager. How can you ensure your team is motivated and engaged?

1

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3

4

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6

1 Communicate clearly and frequently

2 Empower your team members

3 Involve your team in the research

4 Encourage feedback and iteration

5 Balance workload and wellbeing

6 Here’s what else to consider

User Research

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You’re a UX Research Project Manager. How can you ensure your team is motivated and engaged?

1

2

3

4

5

6

1 Communicate clearly and frequently

2 Empower your team members

3 Involve your team in the research

4 Encourage feedback and iteration

5 Balance workload and wellbeing

6 Here’s what else to consider

User Research

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