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Last updated on 2024年7月11日

You're trying to establish trust with a hesitant client. How can you break through their barriers?

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Building trust with a hesitant client is a nuanced journey that requires patience, understanding, and genuine empathy. As a social worker, you know that the foundation of effective support is a strong, trusting relationship. But when clients are wary, possibly due to past disappointments or traumas, they may shield themselves behind barriers. The challenge lies in respectfully and carefully navigating these defenses to establish a connection that can lead to positive outcomes.

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Sunish Jauhari

Social Impact Leader | Championing Evidence-Based Nutrition Interventions for Women and Children | Empowering CSR and…

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Psicóloga Danielle Bulbol Hayden

Psicóloga Clínica na Clínica Ser & Vida | Abordagem Psicanalítica

1 Build Rapport

Rapport is the bridge that connects you to your clients. Start by engaging in small talk and showing interest in their lives outside of their issues. This demonstrates that you see them as more than just a case file. Be consistent in your interactions, as predictability fosters a sense of safety. Remember, your goal is to create a warm environment where the client feels seen and heard without judgment. Consistency in your approach reassures the client that you are reliable and patient, which are key components in building a trusting relationship.

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Sunish Jauhari

Social Impact Leader | Championing Evidence-Based Nutrition Interventions for Women and Children | Empowering CSR and Marketing Partnerships to Create Lasting Change
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1. Connect on a personal level: Show genuine interest in your client as a person, not just a problem. 2. Be consistent: Predictable behavior creates a sense of safety and reliability. 3. Create a comfortable space: Make your client feel heard, understood, and free from judgment. 4. Show empathy: Let your client know you care about their feelings and experiences. 5. Build confidence: Reassure your client of your abilities and commitment to helping them.

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2 Listen Actively

Active listening is not just about hearing words; it's about understanding the emotions and meanings behind them. Show your client that you value their thoughts by reflecting back what you've heard and asking clarifying questions. This not only confirms that you are fully engaged in the conversation but also gives the client space to express themselves freely. By validating their feelings without rushing to solve problems, you help them feel respected and understood, chipping away at the walls of hesitancy.

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3 Respect Boundaries

Recognizing and respecting personal boundaries is crucial. While you may be eager to delve into sensitive topics that are central to your client's challenges, pushing too hard can reinforce their hesitancy. Instead, allow the client to take the lead on the depth and pace of sharing. By giving control back to the client, you are signaling that their comfort and autonomy are important. This approach can gradually build the trust necessary for more profound conversations when the client is ready.

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Psicóloga Danielle Bulbol Hayden

Psicóloga Clínica na Clínica Ser & Vida | Abordagem Psicanalítica
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Na verdade o acolhimento de modo natural,deixando aquele cliente confortável em estar ali para externalizar suas demandas,suas dores, e sendo assim no decorrer, esse cliente vai conseguir gradualmente assumindo sua lideran?a de fazer,sentir,vivenciar suas quest?es e saber lidar com elas.

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4 Transparency Matters

Transparency about the social work process can alleviate some of the anxiety that comes with uncertainty. Explain what your client can expect from your sessions, including confidentiality, your role, and how you can assist them. When clients understand the framework within which they are sharing personal information, it demystifies the process and helps to build trust. Be honest about limitations and potential outcomes, as this honesty fosters a sense of security and reliability.

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Sunish Jauhari

Social Impact Leader | Championing Evidence-Based Nutrition Interventions for Women and Children | Empowering CSR and Marketing Partnerships to Create Lasting Change
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1. Be open about the process: Explain what sessions will be like, keeping it simple. 2. Promise confidentiality: Let them know their information is safe with you. 3. Define your role: Clearly explain what you can and cannot do to help. 4. Be honest about limitations: Tell them what to expect, both good and bad. 5. Show you care: Be kind, polite, and understanding to build trust.

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5 Empower Them

Empowerment is key in social work. Encourage your clients to recognize their strengths and the progress they've made, no matter how small. This positive reinforcement can boost their confidence and help them to see the therapeutic relationship as a partnership rather than a hierarchy. When clients feel empowered, they are more likely to open up and take an active role in their journey, knowing that they have a supportive ally in you.

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Psicóloga Danielle Bulbol Hayden

Psicóloga Clínica na Clínica Ser & Vida | Abordagem Psicanalítica
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Uma coisa bem interessante é que as sess?es na clínica tendem a ser mais leves,onde o empoderamento exista e aquele cliente consiga por si só enxergar que ele pode ser mais ativo e fazendo com que assim suas jornadas se tornem mais leves.

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6 Patience Pays

Lastly, always practice patience . Building trust doesn't happen overnight, especially with clients who have been let down before. Acknowledge the small steps and celebrate the victories, no matter how minor they may seem. Your steady presence and unwavering support can slowly dissolve the barriers of hesitancy, paving the way for a trusting and collaborative relationship that can withstand the challenges ahead.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Psicóloga Danielle Bulbol Hayden

Psicóloga Clínica na Clínica Ser & Vida | Abordagem Psicanalítica
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Um exemplo que já observei, está diretamente ligado ao modo que nos treinamentos, os feedbacks s?o recebidos e isso faz a diferen?a quando s?o levados a cada funcionário.

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You're trying to establish trust with a hesitant client. How can you break through their barriers?

1

2

3

4

5

6

7

1 Build Rapport

2 Listen Actively

3 Respect Boundaries

4 Transparency Matters

5 Empower Them

6 Patience Pays

7 Here’s what else to consider

Social Work

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You're trying to establish trust with a hesitant client. How can you break through their barriers?

1

2

3

4

5

6

7

1 Build Rapport

2 Listen Actively

3 Respect Boundaries

4 Transparency Matters

5 Empower Them

6 Patience Pays

7 Here’s what else to consider

Social Work

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感谢您的反馈

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