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You're in the technology industry and need to solve a problem. What's the best way to do it?

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Technology is constantly evolving and creating new challenges and opportunities for businesses and individuals. Whether you are developing a new product, improving an existing service, or troubleshooting a technical issue, you need to have a systematic and creative approach to problem solving. In this article, we will share some tips and techniques that can help you solve problems effectively and innovatively in the technology industry.

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1 Identify the problem

The first step to solving any problem is to define it clearly and precisely. What is the goal you want to achieve? What is the gap between the current and the desired situation? What are the causes and effects of the problem? You can use tools such as brainstorming, mind mapping, or 5 Whys to generate and organize your ideas. You can also gather data and evidence to support your analysis and validate your assumptions.

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Jorge Pizarro Velasco

Director Comercial UPAGO | Experto en Comercialización Tecnológica | FINTECH | Profesor Adjunto MBA UC | Automatización de cobranza y recaudación B2B & B2C | Reducción de morosidad | Pagos sin fricción | Open Finance
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The most common problems in a technology company are related to the following: - Scalability - Borders Regarding "scalability", the architecture must always be taken into account and its programming must be variable and configurable. Borders are related to the "edges" that exist and to avoid problems they must be considered in their entirety. Furthermore, the only way to solve a problem is to "fall in love with the problem" only then, will the solution be in the best way and never the other way around.

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Stacy G.

Business Architecture
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I find modeling current state (using process models or service blueprints) helps to identify challenges and subsequently fuels discussion around target state.

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Isaias Mercado

Líder en Innovación | Transformación digital | Inteligencia de negocio | Tecnología | Docente | Mentor Empresarial
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Mi experiencia me ha ense?ado que la clave para resolver problemas tecnológicos con éxito es: Experiencia práctica: Haber enfrentado y superado diversos desafíos tecnológicos en el pasado, aprendiendo de errores y éxitos. Enfoque metódico: Seguir un proceso claro y organizado para definir el problema, explorar soluciones, implementar la mejor opción y evaluar su impacto. Pensamiento crítico: Analizar la información con cautela, discernir entre soluciones viables e inviables, y tomar decisiones estratégicas. Comunicación efectiva: Explicar los problemas y soluciones de forma clara y concisa a diversos públicos, desde compa?eros técnicos hasta clientes o stakeholders.

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Paulo Roberto Chiniara Batuta

Executivo atuando em Transforma??o Digital, especialista em plataformas tecnológicas, Arquitetura de Solu??es e Sistemas em Mainframe, Plataformas Digitais nas indústrias de Banking, Cart?es, Educa??o e Saúde.
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Acredito que é importante entender completamente a natureza e o escopo do problema, identificando suas causas subjacentes e impacto nos sistemas ou processos relevantes. Em seguida, desenvolver um plano de a??o claro e detalhado, que inclua a aloca??o adequada de recursos e o estabelecimento de metas claras e mensuráveis. Durante a implementa??o do plano, é crucial monitorar de perto o progresso e estar preparado para ajustar a estratégia conforme necessário. Além disso, envolver as partes interessadas relevantes e colaborar com colegas de equipe pode trazer perspectivas adicionais e solu??es inovadoras para o problema em quest?o.

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Andrii Prusov

Chief Retail Banking Officer | Country Manager | Digital Transformation Leader | Risk Management Specialist | Profit Growth Driver
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Part of defining the problem is understanding the current performance and benchmarking it against industry standards or best practices. This involves collecting data related to the problem, which helps in quantifying the issue and setting realistic improvement targets.

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2 Explore solutions

Once you have identified the problem, you can start looking for possible solutions. You can use techniques such as SWOT analysis, PESTLE analysis, or Porter's Five Forces to evaluate the internal and external factors that affect your problem. You can also use methods such as design thinking, prototyping, or agile development to generate and test multiple solutions in an iterative and user-centric way. You can also seek feedback and input from your customers, stakeholders, or experts to improve your solutions.

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Daque Diniz

Product Designer | Service Design | User Experience | Researcher | Produtos digitais | Financiamento de veículos
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Quando se trata de explorar solu??es, nada é mais frutífero que a diversidade nos times de desenvolvimento. Traduzir os problemas de forma clara e simplificada permite que ele seja observado é compreensível a pessoas de todas as áreas envolvidas.

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3 Choose the best solution

After you have explored various solutions, you need to select the best one that meets your criteria and constraints. You can use tools such as decision matrix, cost-benefit analysis, or Pareto analysis to compare and rank your solutions based on their advantages and disadvantages. You can also use techniques such as scenario planning, risk analysis, or sensitivity analysis to anticipate and mitigate the potential impacts and uncertainties of your solution.

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Daque Diniz

Product Designer | Service Design | User Experience | Researcher | Produtos digitais | Financiamento de veículos
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Nesse momento o time está passando por uma fase extremamente sensível pois as discuss?es trata de uma série de interesses e dependências. A gest?o da comunica??o com as partes interessadas vai evitar que a escolha da solu??o gere algum conflito direto ou indireto com alguma área ou norma interna ou externa da empresa.

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4 Implement the solution

The next step is to put your solution into action and monitor its performance and outcomes. You can use tools such as project management, change management, or communication plan to plan and execute your solution effectively and efficiently. You can also use methods such as KPIs, metrics, or feedback loops to measure and track your progress and results. You can also use techniques such as A/B testing, experimentation, or innovation accounting to validate and optimize your solution.

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Alfredo Galvan

Operaciones Farmacia Guadalajara| Emprendimiento | Innovacion | Coach & Mentor | Advisor | ExO
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Ejecuta, así se puede definir, una vez que tengas el problema claro, y la solución identifica, la única manera de evaluar si es viable es aplicándola. Pero eso sí, ten claro los parámetros que definirán el éxito o no, para esto utiliza métricas que permitan mostrarte un cambio, además trabaja en un dise?o experimental para que tengas claro donde vas a implementar la solución, como es el escenario, es de laboratorio o real, ya que implementar una solución en un ambiente controlado nos puede decir si es funcional pero con muchas limitantes, aunque también aplicarlo en un ambiente más realista y caótico puede desenfocar la visión ya que debes aislar todas las variables de impacto. Tener estas consideraciones permite tener expectativas claras.

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Daque Diniz

Product Designer | Service Design | User Experience | Researcher | Produtos digitais | Financiamento de veículos
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Uma quest?o que sempre considerei nas fases de lan?amento é que os resultados chave, que validam a solu??o em teste e que ser?o fundamentais nas etapas de ajustes, eles tem ciclos que precisam ser concluídos para fazer sentido. Priorizar tarefas fundadas por dados colhidos antes do tempo além de esconder reais necessidades é uma a??o que consome inutilmente seus recursos.

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5 Learn from the problem

The final step is to learn from the problem and the solution and apply your insights and lessons to future problems. You can use tools such as after-action review, post-mortem analysis, or retrospective to reflect and evaluate your problem-solving process and outcome. You can also use methods such as continuous improvement, learning organization, or knowledge management to share and leverage your knowledge and experience across your team or organization.

By following these steps, you can enhance your problem-solving skills and foster a culture of innovation in the technology industry. You can also adapt and customize these steps according to your specific context and needs.

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Amardeep S. Dhingra

Cybersecurity Field, Growth, Alliances and Product Marketer
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Well you've identified a solution and implemented it - well done! Remember though, just because a solution is right for today doesn't mean that it's always going to be the best way forward. As circumstances, teams and organizations change, don't let the fact that you worked on the solution stand in the way of you finding a better solution that matches your organization's current situation.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ajay Behuria

CTO | Distinguished Technologist | Director of Technology | Chief Architect | Retail and Healthcare Executive | Advanced Researcher & Disruptive Innovation Leader | Prolific Inventor & Intrapreneur | Startup Mentor
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To solve technical problems effectively, start by precisely defining the issue. Gather all relevant details, clarify the scope, and challenge any underlying assumptions. Next, brainstorm multiple potential solutions, collaborating with others when possible. Weigh the pros and cons of each solution against the problem's constraints. Carefully implement your chosen solution, creating a thorough test plan and documenting all changes. Test in small, manageable steps to identify issues quickly. Finally, analyze the results, identify any unexpected impacts, and determine how the process could be improved in the future. Document these lessons learned to streamline your problem-solving skills over time.

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Yariv Erad

Experienced CEO & Founder | Adv. | Expert in IP Strategy, Business Development, and Scaling Operations | Do more with less
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First, identify if you need to solve a technological-related problem, or a problem that needs a technological solution. 2 different things. When focusing on a technological problem, work by elimination. Try to reduce potential influencing factors to minimum, to minimize variables. Build the simplest testing scenario, in the most isolated environment possible. When focusing on finding the best technology for a solution, key here is to properly define your work assumption and operational requirement, and once done search for the tech.

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Alfredo Galvan

Operaciones Farmacia Guadalajara| Emprendimiento | Innovacion | Coach & Mentor | Advisor | ExO
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El problema que tu ves en realidad es un problema? Muchas veces sucede que vemos una situación que puede ser un problema para nosotros pero al terminar el proceso encontramos que la verdad no era algo que importara para el afectado del problema, asumir que lo que vemos nosotros como un problema es en realidad algo necesario a resolver puede ser una trampa, así como también que aveces existen problemas que no agrega valor poder resolverlos, ya que también la resolución de problemas debe poder agregar algún valor a la situación que se este viviendo. Poder identificar que es necesario resolver y que agrega valor al ser resuelto, permite enfocar tus recursos en aquello que agregará valor.

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Cheikh Ahmed Iyane Ndiaye

Head of learning planning and monitoring | HRD | MFB
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6 practices to help you effectively tackle and solve problems: Make sure you have a thorough understanding of the problem at hand. Collect relevant data and information to help you better understand the problem. Create a step-by-step plan to address the problem. Execute the chosen solution, ensuring that all necessary resources and stakeholders are involved. Assess the effectiveness of the solution and determine if the problem has been fully resolved. Document the problem-solving process and the results, and share this information with your team.

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Cheikh Ahmed Iyane Ndiaye

Head of learning planning and monitoring | HRD | MFB
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When faced with unresolved conflicts in your tech career, tackle them by identifying the issues, seeking dialogue, embracing change, leveraging support, creating solutions, and reflecting on lessons learned.

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You're in the technology industry and need to solve a problem. What's the best way to do it?

1

2

3

4

5

6

1 Identify the problem

2 Explore solutions

3 Choose the best solution

4 Implement the solution

5 Learn from the problem

6 Here’s what else to consider

Technological Innovation

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You're in the technology industry and need to solve a problem. What's the best way to do it?

1

2

3

4

5

6

1 Identify the problem

2 Explore solutions

3 Choose the best solution

4 Implement the solution

5 Learn from the problem

6 Here’s what else to consider

Technological Innovation

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