You’re in a technical support role and you’re feeling unmotivated. What can you do to get back on track?

Ce que je fais en général pour me remettre sur les rails quand je ne me sens pas motivé est d'identifier la cause de la perte de motivation : est-ce lié à des taches répétitives, un manque de défis, des relations difficiles au travail ou d'autres facteurs ? Ensuite je me Fixe des objectifs clairs et motivants une fois la cause identifiée tels que l'apprentissage de nouvelles compétences, l'amélioration des performances, etc. Je cherche aussi des défis et des opportunités d'apprentissage dans mon poste actuel pouvant passer par la prise en charge de projets plus complexes ou la collaboration avec d'autres équipes. Enfin, je prends soin de moi et du temps pour mes loisirs qui visent a contribuer à améliorer mon bien-être général.

While being in the Technical Support role and feeling unmotivated, the first thing was to learn something new. There is a lot of motivation when it comes to learning new things, especially in a technical environment. Finding things that are interesting or helping other co-workers with challenges they are facing. This helps keep things moving forward and provides purpose.

Para recuperar a motiva??o no suporte técnico, é crucial buscar apoio e feedback dos colegas e líderes, identificar áreas de interesse e desenvolvimento dentro da fun??o, e estabelecer metas claras e alcan?áveis. Além disso, praticar a automotiva??o, reconhecendo conquistas e celebrando sucessos, pode ajudar. Buscar oportunidades de aprendizado e crescimento, tanto dentro como fora do trabalho, também pode reavivar o interesse na fun??o. Priorizar o equilíbrio entre trabalho e vida pessoal e encontrar maneiras de lidar com o estresse e a press?o também s?o fundamentais para manter a motiva??o.

Set goals, take breaks, seek challenges, connect with colleagues, reflect on successes, make tasks engaging, practice self-care, and communicate with your manager.

Motivate yourself with what went right and try to analyze what went wrong and how thus can be corrected and what we can do to avoid similar situations

The biggest thing before we go down the solutioning part is to introspect why you losing focus and motivation and then work forward. And you should ask questions to yourself and give honest answers is it the job, is it the people, is it the culture or is it something personal. Once you have a clear understanding take baby steps to work on the issue and get back on track.

Take a break: I know it seems counter productive but Tech support can be very draining job. You give a lot of yourself and a lot do times are the lowest paid tech staff. Many times reporting to more customer service routes than anything else. Find out also why. Eg do you have a supportive manager or environment. Are you experiencing trauma or distrust at work. Those things take about 6 months to get over it at least so please build a plan to move on. If you are great place see if following or even shadowing people who love their jobs and a new interest or hobby might help you.