You’re struggling to resolve a conflict. How can technology help you find a fair solution?

1 Communication tools

One of the most common causes of conflict is poor or miscommunication. Technology can help you overcome this barrier by providing you with various tools to communicate clearly, respectfully, and constructively with the other party. For example, you can use video calls, instant messaging, or online platforms to share your perspectives, listen actively, and clarify any misunderstandings. You can also use emoticons, emojis, or gifs to convey your tone and emotions, as long as they are appropriate and respectful.

2 Collaboration tools

Another way that technology can help you resolve a conflict is by facilitating collaboration and cooperation between you and the other party. Technology can help you create a shared space where you can exchange ideas, brainstorm solutions, and work on a common goal. For example, you can use online tools like Google Docs, Trello, or Miro to co-create documents, organize tasks, or visualize problems. You can also use online tools like SurveyMonkey, Doodle, or Poll Everywhere to gather feedback, opinions, or preferences from the other party or other stakeholders.

3 Mediation tools

Sometimes, you may need a third party to help you resolve a conflict, especially if it is complex, emotional, or escalated. Technology can help you access mediation services or tools that can guide you through the process of finding a mutually acceptable solution. For example, you can use online platforms like Modria, Agreeable, or FairClaims to connect with professional mediators, arbitrators, or negotiators who can help you resolve your dispute online. You can also use online tools like Conflict Dynamics Profile, Thomas-Kilmann Instrument, or Kraybill Conflict Style Inventory to assess your own or the other party's conflict style, preferences, or behaviors.

4 Learning tools

Finally, technology can help you resolve a conflict by providing you with learning opportunities and resources to improve your conflict management skills and knowledge. Technology can help you access online courses, webinars, podcasts, or blogs that can teach you how to handle conflict effectively and constructively. For example, you can use online platforms like Coursera, Udemy, or Skillshare to enroll in courses on conflict resolution, negotiation, or communication. You can also use online tools like TED Talks, Harvard Business Review, or Psychology Today to watch, read, or listen to experts and practitioners who share their insights and tips on conflict management.

Technology can be a powerful ally in resolving a conflict, as long as you use it appropriately and ethically. Technology can help you communicate, collaborate, mediate, and learn better, which can lead to more positive and productive outcomes for you and the other party. However, technology can also have its limitations and challenges, such as technical glitches, security issues, or lack of personal touch. Therefore, you should always balance the use of technology with human empathy, respect, and creativity when managing conflict.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?