Struggling to highlight empathy in customer service training? Making it a priority can transform interactions and build stronger customer relationships. Here's a strategy to help:

• Model empathetic behavior: Lead by example and demonstrate empathy in all customer interactions.

• Incorporate role-playing exercises: Use scenarios that require employees to practice empathy in real-world situations.

• Provide continuous feedback: Regularly recognize and reward empathetic behavior to encourage and reinforce it.

How do you emphasize empathy in your customer service training? Share your strategies.