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You're struggling to connect with your team. How can you build stronger relationships?

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Connecting with your team is essential for creating a positive customer experience. But sometimes, you may feel like you're not on the same page with your colleagues, or that you don't understand their motivations and emotions. How can you build stronger relationships with your team and foster a culture of trust and collaboration? Here are some tips to help you improve your emotional intelligence and become a more empathetic leader.

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Bruno Rodrigues

CEO & Fundador na BCR.CX 2024 2025 Zendesk Awards Winner. Estratégia, Opera??o de BPO/Call Center e Tech com IA para…
Luan Campos

????? | Customer Success Analyst | SaaS | B2B2C | E-commerce & Checkout

1 Listen actively

One of the most important skills for building rapport with your team is listening. Listening is not just hearing what they say, but also paying attention to their tone, body language, and feelings. Active listening shows that you care about their opinions, concerns, and needs, and that you respect their perspectives. To practice active listening, you can use techniques such as paraphrasing, asking open-ended questions, and giving feedback. Avoid interrupting, judging, or jumping to conclusions.

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Bruno Rodrigues

CEO & Fundador na BCR.CX 2024 2025 Zendesk Awards Winner. Estratégia, Opera??o de BPO/Call Center e Tech com IA para CX. Zendesk Premium Partner, CRM de Atendimento ao Cliente CEO & Fundador na 55PBX CCaaS Completo
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Lideran?a é um processo rotineiro mais que um cargo. Ser líder é estar ao lado de pessoas que confiam em você para que o trabalho seja feito da melhor maneira, no melhor tempo. é necessário ouvir a equipe sempre, com reuni?es marcadas em agenda, com próximos passos e metas profissionais e pessoais. Em reuni?es um a um 1:1, onde é feita regular e individualmente, você deve sempre questionar pontos pessoais para saber como a pessoa está no geral, progesso geral e desafios, feedbacks e próximos passos. Trazer a evolu??o no fechamento é sempre uma boa recomenda??o para que seja visto o crescimento e gerando motiva??o pessoal.

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Leonardo Sepulcri

Head of Innovation & AI Impact na GFT Technologies Entrepreneur
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If you're struggling to connect with your team, prioritize open and transparent communication. Schedule regular one-on-one and team meetings to discuss not just work but personal growth and challenges. Foster a culture of trust by being approachable and showing genuine interest in team members' wellbeing. Encourage collaboration through team-building activities and shared projects. Recognize individual and team achievements publicly to build morale. Lastly, provide opportunities for professional development to show your commitment to their career progression.

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Luan Campos

????? | Customer Success Analyst | SaaS | B2B2C | E-commerce & Checkout
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Ouvir para entender e n?o para responder. A escuta ativa é o primeiro passo porque demonstra que você se preocupa com a pessoa que está por trás da mensagem. Quando há escuta ativa, você demonstra também que a mensagem que o emissor está passando é importante. Falando da perspectiva entre pessoas líderes e liderados, é importante ter sensibilidade para entender o contexto, pois nem sempre as pessoas se sentem plenamente à vontade para falar o que realmente gostariam, mesmo que em num tom devidamente respeitoso. Ou?a com aten??o, sem julgamentos, deixe a pessoa se expressar e depois obtenha concordancia.

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2 Express appreciation

Another way to connect with your team is to express appreciation for their work and contributions. Everyone likes to feel valued and recognized, and a simple thank you or compliment can go a long way in boosting their morale and motivation. You can also show appreciation by celebrating their achievements, giving them constructive feedback, and offering them opportunities for growth and learning. Appreciation is not only a sign of respect, but also a way to reinforce positive behaviors and outcomes.

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Luan Campos

????? | Customer Success Analyst | SaaS | B2B2C | E-commerce & Checkout
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A cadeia de comunica??o acontece, necessariamente, quando há um diálogo entre um emissor e receptor. Esse diálogo se confirma n?o só no ato de ouvir, mas nos gestos que vem após o ato de ouvir. Sempre que possível, demonstre que você se sente grato por todas as contribui??es e que você as valoriza. Dentre as muitas formas de valoriza??o de pessoas, está o bom e velho reconhecimento. N?o só por algo que pareceu ser extraordinário, mas também e principalmente nas pequenas contribui??es do dia a dia, pois elas fazem a roda girar.

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3 Share your emotions

As a leader, you may think that you have to hide your emotions or appear confident and calm at all times. But in reality, sharing your emotions can help you build trust and authenticity with your team. By being honest and vulnerable about your feelings, you can show them that you're human and that you understand their challenges and frustrations. You can also use your emotions as a source of information and feedback, and as a way to inspire and influence your team. Of course, you still need to manage your emotions and avoid being too emotional or reactive.

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Luan Campos

????? | Customer Success Analyst | SaaS | B2B2C | E-commerce & Checkout
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Compartilhar as emo??es n?o faz de você uma pessoa fraca, mas faz de você uma pessoa humana. Além do mais isso gera identifica??o e empatia. é importante saber que os líderes têm plena confian?a em sua equipe e o demonstram por meio de vulnerabilidades que s?o inerentes a todos seres humanos. Quando lidamos com pessoas que querem parecer de ferro, n?o sentimos abertura e honestidade, e isso pode transformar-se numa barreira de comunica??o e confian?a.

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4 Empathize with your team

Empathy is the ability to understand and share the emotions of others. It's a key component of emotional intelligence and customer experience, as it helps you to create meaningful connections and deliver value to your customers. Empathy also helps you to connect with your team, as it enables you to see things from their point of view, and to support them in difficult situations. To empathize with your team, you can try to put yourself in their shoes, ask them how they feel, and acknowledge their emotions.

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5 Communicate effectively

Communication is the foundation of any relationship, and it's especially important for teams that work together to provide customer experience. Effective communication means that you can convey your message clearly, concisely, and respectfully, and that you can also receive and understand the message of others. Effective communication also involves choosing the right channel, tone, and style for your audience and purpose. To communicate effectively with your team, you can use tools such as email , chat , video , or phone , and adjust your communication according to the situation and the person.

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6 Collaborate with your team

Collaboration is the act of working together to achieve a common goal. It's essential for customer experience, as it allows you to leverage the skills, knowledge, and creativity of your team, and to deliver solutions that meet or exceed your customers' expectations. Collaboration also helps you to connect with your team, as it fosters a sense of belonging, engagement, and ownership. To collaborate with your team, you can set clear and shared goals, define roles and responsibilities, encourage brainstorming and feedback, and celebrate successes and failures.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Jeffrey Jesse Barrera

Health and wellness services, current Quora columnist on health and wellness concerns. Kosher dietary and beverage, culinary arts.
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While #s 1,5,6 are important, establishing a team with rapport development and effective communication and goals at the start, are paramount to continued cohesion and success .

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You're struggling to connect with your team. How can you build stronger relationships?

1

2

3

4

5

6

7

1 Listen actively

2 Express appreciation

3 Share your emotions

4 Empathize with your team

5 Communicate effectively

6 Collaborate with your team

7 Here’s what else to consider

Customer Experience

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You're struggling to connect with your team. How can you build stronger relationships?

1

2

3

4

5

6

7

1 Listen actively

2 Express appreciation

3 Share your emotions

4 Empathize with your team

5 Communicate effectively

6 Collaborate with your team

7 Here’s what else to consider

Customer Experience

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感谢您的反馈

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