You're struggling to connect with a hesitant customer. How can active listening help build rapport?
In the dance of customer service, active listening is your best step to sync with a hesitant customer. Here's how it can create harmony:
- Reflect their concerns. Show you understand by paraphrasing their issues back to them.
- Ask open-ended questions. This encourages them to share more, giving you a clearer picture.
- Validate their feelings. Acknowledge their emotions without judgment to build trust.
How do you use active listening to connect with customers?
You're struggling to connect with a hesitant customer. How can active listening help build rapport?
In the dance of customer service, active listening is your best step to sync with a hesitant customer. Here's how it can create harmony:
- Reflect their concerns. Show you understand by paraphrasing their issues back to them.
- Ask open-ended questions. This encourages them to share more, giving you a clearer picture.
- Validate their feelings. Acknowledge their emotions without judgment to build trust.
How do you use active listening to connect with customers?
更多相关阅读内容
-
Public SpeakingYou're faced with a sudden speech time change. How can you adjust your delivery to still make an impact?
-
Patient AdvocacyHow can you prepare for a difficult patient conversation?
-
Thought LeadershipWhat are the best ways to keep your speech on track and on time?
-
Corporate CommunicationsHow can you choose the right tone for your speech?