You're striving to cut costs in your practice. How do you keep customer service top-notch?
Balancing cost-cutting measures with maintaining high-quality customer service is crucial for any practice. To achieve this balance, consider these strategies:
What strategies have worked for you in cutting costs while maintaining service quality? Share your thoughts.
You're striving to cut costs in your practice. How do you keep customer service top-notch?
Balancing cost-cutting measures with maintaining high-quality customer service is crucial for any practice. To achieve this balance, consider these strategies:
What strategies have worked for you in cutting costs while maintaining service quality? Share your thoughts.
-
1) Automate Executive Leadership Positions and Roles. 2) Automate the Human Resources Department. 3) Contract Independent and Credible Auditors routinely to review and audit the full-spectrum of processes and departments.
-
Try looking at cutting out actual, physical waste. There are several types of waste in healthcare, but the main two are administrative (paper, coffee cups, soda cans…, etc.) and biological (red bag items and sharps). If you spend enough time doing research and due diligence, laboratories and, by extension, healthcare systems can save hundreds of thousands to millions of dollars just by regulating their biological waste. This is because administrative waste can be disposed of for a fraction of a cent per pound, whereas biohazardous waste can cost upwards of $20-$25 per pound. As you go through the discovery phase, you will see that much of the waste in the red bag can be easily mixed with the administrative waste, thereby cutting costs.
更多相关阅读内容
-
Customer SupportYou're facing a clash between customer culture and company rules. How do you navigate this delicate balance?
-
Quality ManagementHow can TQM help you develop new products that meet customer demand?
-
Six SigmaHow do you define and measure the critical to quality (CTQ) characteristics of your process?
-
Customer Service ManagementHow can you create a customer-oriented culture that minimizes conflicts?