登录查看更多内容

You’re a small business owner dealing with conflict. How can you resolve disputes and keep your team happy?

由人工智能和领英社区提供技术支持

As a small business owner, you know that conflict is inevitable in any workplace. Whether it's between employees, customers, suppliers, or partners, disputes can arise over various issues, such as communication, expectations, performance, or values. However, unresolved conflict can damage your business's productivity, reputation, and morale. So how can you resolve disputes and keep your team happy? Here are some tips to help you manage conflict effectively and constructively.

此文章中的业界达人

由社区从 3 条内容中精选。了解更多

Flora Cabean
Capt Rajeshwar Singh

Listener , Free Spirit, DNB trainer , Progressive Farmer , Startup Pusher,
Esan Pilai

Principal Criminal Lawyer | Managing Director | Music Artist

1 Identify the source

The first step to resolving conflict is to identify the source and nature of the dispute. Is it a factual, procedural, relational, or interest-based conflict? Factual conflicts are based on verifiable information, such as data, facts, or evidence. Procedural conflicts are based on how something is done, such as rules, policies, or processes. Relational conflicts are based on personal feelings, such as trust, respect, or emotions. Interest-based conflicts are based on what each party wants or needs, such as goals, resources, or benefits. By understanding the type of conflict, you can choose the most appropriate strategy and approach to address it.

添加您的观点

Capt Rajeshwar Singh

Listener , Free Spirit, DNB trainer , Progressive Farmer , Startup Pusher,
举报内容
Accept the task responsibilities If fail it yours If go ahead it for team Listen listen listen Have ears to ground Keep ego at home Conflict will be dictionary word

已翻译

赞

2 Listen actively

The second step to resolving conflict is to listen actively to each party's perspective and concerns. Active listening means paying attention, asking open-ended questions, paraphrasing, summarizing, and empathizing. It also means avoiding interruptions, distractions, judgments, or assumptions. By listening actively, you can show respect, build rapport, and clarify the issues and interests involved in the conflict.

添加您的观点

Flora Cabean
举报内容
One thing I would add is that active listening skills are essential as a leader. It allows you to effectively problem solve and build trust with your team.

已翻译

赞

3 Communicate clearly

The third step to resolving conflict is to communicate clearly and respectfully with each party. Clear communication means using positive, assertive, and non-threatening language, such as "I" statements, "and" instead of "but", and "would" instead of "should". It also means avoiding blame, criticism, or sarcasm, and focusing on the problem, not the person. By communicating clearly, you can express your own perspective and needs, acknowledge the other party's perspective and needs, and avoid misunderstandings or escalation.

添加您的观点

4 Negotiate fairly

The fourth step to resolving conflict is to negotiate fairly and collaboratively with each party. Fair negotiation means seeking a win-win solution that satisfies both parties' interests and preserves the relationship. It also means being flexible, creative, and open-minded, and exploring multiple options and alternatives. By negotiating fairly, you can find common ground, generate mutual value, and reach a mutually acceptable agreement.

添加您的观点

5 Seek help if needed

The fifth step to resolving conflict is to seek help if needed from a third party. Sometimes, you may not be able to resolve the conflict by yourself, or the conflict may be too complex or sensitive to handle alone. In that case, you may need to seek help from a mediator, arbitrator, or facilitator who can assist you in resolving the dispute. A mediator is a neutral person who helps the parties communicate and negotiate without imposing a solution. An arbitrator is a neutral person who listens to the parties and makes a binding decision. A facilitator is a neutral person who guides the parties through a structured process of dialogue and problem-solving. By seeking help if needed, you can benefit from the expertise, experience, and impartiality of a third party who can help you reach a resolution.

添加您的观点

Esan Pilai

Principal Criminal Lawyer | Managing Director | Music Artist
举报内容
In my experience as a small business owner, I have had to hire a business manager and an independent HR. It assists in dealing with other lawyer staff who have issues or problems that requires solving; management and solution driven outcomes that do not require my input as a Principal Lawyer and Director of a Law Firm.

已翻译

赞

6 Follow up and monitor

The sixth and final step to resolving conflict is to follow up and monitor the outcome and implementation of the agreement. Follow up means confirming the agreement in writing, thanking the parties for their cooperation, and celebrating the resolution. Monitor means checking in regularly, providing feedback, and addressing any issues or challenges that may arise. By following up and monitoring, you can ensure that the agreement is honored, the relationship is restored, and the conflict is prevented from recurring.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Conflict Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

You’re a small business owner dealing with conflict. How can you resolve disputes and keep your team happy?

1

2

3

4

5

6

7

1 Identify the source

2 Listen actively

3 Communicate clearly

4 Negotiate fairly

5 Seek help if needed

6 Follow up and monitor

7 Here’s what else to consider

Conflict Management

给文章评分

感谢您的反馈

更多Conflict Management相关文章

更多相关阅读内容

You’re a small business owner dealing with conflict. How can you resolve disputes and keep your team happy?

1

2

3

4

5

6

7

1 Identify the source

2 Listen actively

3 Communicate clearly

4 Negotiate fairly

5 Seek help if needed

6 Follow up and monitor

7 Here’s what else to consider

Conflict Management

给文章评分

感谢您的反馈

查看其他技能