You're revamping the online booking process. How do you ensure passengers' expectations are met?
When revamping your online booking system, it's crucial to align with passengers' expectations. To achieve this, consider the following:
- Simplify navigation to make it intuitive for users of all ages and tech levels.
- Provide transparent fare details and policies to prevent any post-booking surprises.
- Offer personalized options, like seat preferences, to make travelers feel valued.
How do you tailor your booking process to enhance customer satisfaction?
You're revamping the online booking process. How do you ensure passengers' expectations are met?
When revamping your online booking system, it's crucial to align with passengers' expectations. To achieve this, consider the following:
- Simplify navigation to make it intuitive for users of all ages and tech levels.
- Provide transparent fare details and policies to prevent any post-booking surprises.
- Offer personalized options, like seat preferences, to make travelers feel valued.
How do you tailor your booking process to enhance customer satisfaction?
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