You're preparing for an Administrative Management interview. What are the key skills you need to highlight?

Administrative may support an entire workplace. They often coordinate with employees, clients and executives. Verbal skills are essential when conversing with stakeholders, participating in meetings or attending phone calls. Verbal skills help an AA respond appropriately in various situations, ensuring they maintain a professional tone.

Administrative Managers need to be hospitable as they are dealing with everyone around the organization. They should make sure that they are humble enough to make people comfortable when they are addressing them. An Administrative Manager should be well organized with the ability to listen, to analyse, to communication clearly, and to take decisions independently.

- Communication is a cornerstone of my experience in administrative management. For instance, in my previous role, I maintained open lines of communication between departments, facilitating seamless collaboration and ensuring everyone was informed of important updates and changes. I also believe that effective communication goes beyond just relaying information. It involves active listening, empathy, and the ability to tailor messages to different audiences, ultimately fostering stronger relationships and enhancing productivity within the team.

Una forma de comunicarse bien es manteniendo una escucha activa, con respeto y aplicando la empatía. Es importante que lo que decimos se vea reflejado a través de nuestro lenguaje no verbal.

Ability to explicit and being precise is foundation to the end user of the communication. Right timing and choice of words use are also important during communication depending on the level of skill you manage. Environmental scanning also matters to know if what you are communicating is global or culturally acceptable.

Office administrators are nothing if not organized, with impeccable multi-tasking and time management skills, too. They’re able to keep up with and adapt quickly to competing priorities in fast-paced environments, keeping not only themselves organized, but other team members, too.

to need to know you plans for the year, that is build your calendar. Upload on ical or any other means of reminder to alert you each activities. Have to do checklist, been timed with mode of accomplishing each task in the to do list.

Administrative professionals excel in organization, effortlessly juggling tasks and managing time to ensure smooth operations. Their adaptability in fast-paced settings and knack for keeping both themselves and team members organized are invaluable assets in any office environment.

Organizational skills are another key competency for administrative managers, as you need to manage multiple projects, tasks, and deadlines in a fast-paced and dynamic environment. You also need to coordinate and supervise the workforce to ensure everything is done appropriately.

Office administrators are the problem-solvers of the office. If the printer breaks, if someone’s keycard stops working, or if the heating breaks down, they’re responsible for getting these fixed while also maintaining the office as usual.

See every problem as a challenge. This helps to break fear and empowers you with confidence. Then, identify the problem, the gaps to fill, how to solve the problem, future needs to avoid same gaps, review policy, scan and implement.

It is a strategic role and more of decision engagement that will help the organisational growth. You look for gaps, finance, budget, policies, technology, economy and the business at large when making any strategic decision.

An AA uses project management tools, emails, documents and spreadsheets to perform daily operations. It is essential to work with a computer and know simple hacks to troubleshoot the system. It minimises the reliance on others for every minor issue and can help increase work efficiency. An AA may help others resolve their tech issues. Apart from working on a computer, administrative assistants are proficient in other gadgets, such as a printer, scanner, fax machine or even a label printer.

Listening skills Administrative assistants work with executives, clients, employees and other stakeholders daily. They may either receive orders or discuss issues with them. Administrative assistants listen to a conversation, make notes and ask questions to take necessary measures after the conversation. Listening skills are important for administrative assistants, as they often act as a middleman between executives and clients, or employees.