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You’re a peer support specialist. How can you use active listening to help those in need?

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As a peer support specialist, you have a unique role in helping others who are facing similar challenges as you did. You can use your lived experience, empathy, and compassion to provide support, guidance, and hope. One of the most important skills you can develop as a peer support specialist is active listening. Active listening is more than just hearing what someone says. It involves paying attention, reflecting, clarifying, summarizing, and responding in a way that shows you understand and care. In this article, you will learn how to use active listening to help those in need.

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Shefali khurana

??LinkedIn Top Voice??|| Senior Analyst || Inspiring Growth Through Motivation & Strategic Marketing Insights || HR…
Nutan Jha

Hiring for BDE/DME/ System Admin
Virginie Torrenti

Formatrice & Facilitatrice en Intelligence Collective, Orientation & Transition de carrière ?? Découvrir son Ikiga?…

1 What is active listening?

Active listening is a communication technique that involves using verbal and non-verbal cues to show that you are fully engaged in what someone is saying. Active listening can help you build rapport, trust, and empathy with the person you are supporting. It can also help you identify their needs, goals, and preferences, and avoid misunderstandings or conflicts. Active listening is not about giving advice, solving problems, or judging. It is about being present, respectful, and supportive.

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Shefali khurana

??LinkedIn Top Voice??|| Senior Analyst || Inspiring Growth Through Motivation & Strategic Marketing Insights || HR Professional || Open for Collaboration
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Active listening in peer support is essential. Focus on the speaker, show that you're engaged through non-verbal cues, and reflect on what they express. Avoid interrupting, and ask clarifying questions to ensure you understand their perspective. Active listening fosters trust and helps you respond empathetically to your peer's needs.

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Nutan Jha

Hiring for BDE/DME/ System Admin
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Active listening helps you to support your peer. You can give them suggestion on their difficulties. Active listing improvise your analysis power and enhance your value in working place.

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Virginie Torrenti

Formatrice & Facilitatrice en Intelligence Collective, Orientation & Transition de carrière ?? Découvrir son Ikiga? pour (re) trouver une bonne raison de se lever le matin
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L'écoute active c'est la posture du lapin dans le formidable livre pour enfant de Cora Dorerrfeld. Je vais être honnête j'avais compris avec ma tête l'écoute active mais c'est grace à ce livre que j'ai pu l'incarner dans mon coeur. Car c'est le secret même de l'écoite active... à partir du coeur, pas de la tête :)

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2 How to use active listening?

Active listening is a skill that can be applied to any conversation, and there are several tips to help you practice it. Open-ended questions can invite the person to share more information, feelings, or opinions, rather than just yes or no answers. Reflective statements repeat or paraphrase what the person has said, to show that you are listening and to check your understanding. Clarifying questions ask for more details, examples, or explanations. Summarizing statements can summarize the main points, themes, or outcomes of the conversation. Finally, appropriate responses demonstrate empathy and interest without imposing your own views.

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3 Why is active listening important?

Active listening is an important skill for many reasons. It can help establish a trusting and supportive relationship with the person you are supporting, showing that you care and respect their perspective. This can create a safe and comfortable space for them to share their feelings and experiences. Active listening can also empower the person you are supporting by listening to their needs, goals, and preferences. This can help them find their own strengths, solutions, and resources, while also feeling validated, understood, and valued. Additionally, it can enhance your own learning and growth by giving you new insights, perspectives, and knowledge. You can also learn from their coping strategies, successes, and challenges. Finally, active listening can prevent or resolve conflicts by listening to the person's concerns, feelings, and expectations. This can help avoid misunderstandings, assumptions, or judgments while helping them express their needs and negotiate solutions.

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Virginie Torrenti

Formatrice & Facilitatrice en Intelligence Collective, Orientation & Transition de carrière ?? Découvrir son Ikiga? pour (re) trouver une bonne raison de se lever le matin
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Pourquoi? Parce que l'écoute est à la base de tout processus de communication. Comme le dit Bernard Werber “Entre ce que je pense, ce que je veux dire, ce que je crois dire, ce que je dis, ce que vous avez envie d'entendre, ce que vous entendez, ce que vous comprenez... il y a dix possibilités qu'on ait des difficultés à communiquer. Mais essayons quand même...” L'écoute active est ce pont entre l'émetteur et le récepteur permettant le moins d'interférences possibles.

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4 What are some challenges of active listening?

Active listening is not always easy and requires patience, concentration, and openness. It can also be emotionally draining or triggering, especially when supporting someone in a difficult or traumatic situation. There are several challenges to active listening such as distractions, biases, and emotions. To overcome distractions, find a quiet and private place to talk, turn off or silence your phone, and ask others not to interrupt you. To manage biases, be aware of your own assumptions, avoid giving advice or imposing your own solutions, and respect the person's choices and autonomy. To manage emotions, practice self-care and seek support from others if needed. Active listening can help inform and reassure the stakeholders while providing valuable insights for improving communication.

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Virginie Torrenti

Formatrice & Facilitatrice en Intelligence Collective, Orientation & Transition de carrière ?? Découvrir son Ikiga? pour (re) trouver une bonne raison de se lever le matin
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Les défis sont partout. Et c'est justement parce qu'ils sont partout que l'écoute active, comme un bon jeu de société, demande de se mettre d'accord sur les règles. Choisir le bon moment, le bon endroit, mettre de la lumière et de la conscience sur créer le climat propice à cette écoute.

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5 How to improve your active listening skills?

Active listening is a skill that can be improved with practice and feedback. There are several ways to hone this ability, such as seeking opportunities to practice with peers, family, or coworkers. You can also learn from other peer support specialists who have mastered active listening. Additionally, reflecting on your own experience with active listening can help you relate to others and support them better. Active listening is a valuable skill that can help those in need feel heard, understood, and supported while also enhancing your own personal and professional development. Although it is not always easy, it is always rewarding.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Virginie Torrenti

Formatrice & Facilitatrice en Intelligence Collective, Orientation & Transition de carrière ?? Découvrir son Ikiga? pour (re) trouver une bonne raison de se lever le matin
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L'écoute active est à la base de la communication non violente. Elle évite cette violence dont on a recours lorsque l'on manque de mots pour exprimer ses besoins fondamentaux. Elle demande de la patience, de délicatesse et du savoir-être. C'est devenir jardinier de son coeur et respecter cet espace pour que la graine de la communication puisse pousser en harmonie.

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You’re a peer support specialist. How can you use active listening to help those in need?

1

2

3

4

5

6

1 What is active listening?

2 How to use active listening?

3 Why is active listening important?

4 What are some challenges of active listening?

5 How to improve your active listening skills?

6 Here’s what else to consider

Peer Support

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You’re a peer support specialist. How can you use active listening to help those in need?

1

2

3

4

5

6

1 What is active listening?

2 How to use active listening?

3 Why is active listening important?

4 What are some challenges of active listening?

5 How to improve your active listening skills?

6 Here’s what else to consider

Peer Support

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