You're overwhelmed with CRM tasks. How do you ensure efficient follow-ups and client interactions?
Drowning in CRM tasks? Share your strategies for mastering client follow-ups and interactions.
You're overwhelmed with CRM tasks. How do you ensure efficient follow-ups and client interactions?
Drowning in CRM tasks? Share your strategies for mastering client follow-ups and interactions.
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Aqui o primeiro ponto é organiza??o.Ter todas as tarefas mapeadas e prioriza?oes bem desenhadas é muito importante. Gosto bastante de trabalhar em sprints, no qual as atividades da semana e os prazos de entregas est?o claros e nas quais discutimos também os impeditivos. Assim fica mais fácil enxergar todos os projetos, entregar de forma faseada e dar agilidade aos projetos. Olhar para os processos manuais que podem ser automatizados também é uma boa saída para garantir mais tempo para você e para a sua equipe.
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Managing a heavy CRM workload requires efficiency through automation and prioritization. First, automate routine follow-ups with CRM workflows. For example, set up automatic emails to engage leads at specific stages, like after downloading a resource or if no response occurs within a few days. This keeps leads engaged without manual effort. Next, prioritize tasks by urgency. Focus on high priority leads (those requesting demos or pricing) first, while medium-priority leads can be handled afterward. Lastly, log every interaction to maintain context and deliver personalised responses in future follow-ups. This method ensures organised, efficient client interactions without missing key opportunities. You can get buying intent as well.
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Eu trabalho, com nossos alunos e mentorados, uma estratégia de cadência de atividades que nós for?a come?armos o nosso dia de trabalho priorizando essas abordagens. Basicamente, o foco da estratégia é, logo na primeira hora da manh?, ter a lista completa das atividades que nós, vendedores, precisamos aplicar no nosso dia. Depois, separar às atividades em 3 blocos: a. As que ajuda a conquistar um novo cliente, ou seja, as atividades que me ajudam a vender para novas pessoas ou empresas. b. As que me ajudam a fechar um negócio efetivamente, ou seja, FollowUp's em propostas comerciais que est?o na mesa e c. As atividades para gest?o de carteira de clientes ou de pós-venda.
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The key to managing tasks is prioritization. There are several prioritization methods, and adopting any of those across the organization helps build a game plan for tackling a large number of tasks. Post prioritization it is critical to build SOPs for task allocations, responsibilities, and deliveries. Getting customer feedback on task completion will help you improve the SOPs over time and understand critical areas for immediate focus and escalation.
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Personalize interactions by referencing past conversations and showing understanding of their unique business needs. - Be proactive in communication; anticipate and address potential issues before they arise. - Establish regular check-ins to build rapport and provide consistent updates on progress and results.
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