Overseeing diverse public services means making sure your performance metrics are fair and inclusive to all community members. Here's how you can achieve this:

• Engage with stakeholders: Regularly consult with community members and service users to understand their needs and perspectives.

• Use diverse data sources: Incorporate quantitative and qualitative data to capture a comprehensive view of performance.

• Implement bias training: Train staff to recognize and mitigate biases in data collection and analysis.

What strategies have you found effective in ensuring fair metrics in public services?