To ensure consistent quality across trainers, develop standardized training materials, such as scripts, guides, and presentation decks. Conduct "train-the-trainer" sessions to align trainers with your objectives and methods. Implement a feedback system where trainers are evaluated based on outcomes, like agent performance and feedback. Use regular audits, peer reviews, and calibration meetings to maintain uniformity and address gaps. Record sessions for quality checks and to model best practices.

Always standardize your training so that each trainer is providing the same information. Also, create a standardized survey option for trainees to complete, this will ensure that anonymous feedback can be provided in improving the delivery of training material. Once agents have successfully passed training, evaluate the nesting stage and home in on areas that may directly reflect the training practices.

To keep training quality consistent across different trainers in a call center, here are some things I’d recommend: First, use the same training materials for everyone. This way, all agents get the same info. Next, make sure trainers are certified and really know their stuff. It helps to gather regular feedback from trainees and evaluate trainers frequently, too. Encourage trainers to keep learning new skills themselves—ongoing training is key! Also, let them observe each other’s sessions and share tips; it’s a great way to learn. Finally, using eLearning platforms can help deliver the training consistently. These steps will help ensure that all agents get solid training, no matter who’s leading the session!