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You're an IT Operations team leader. How can you stay ahead of the curve?

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As an IT Operations team leader, you have to deal with complex and dynamic challenges every day. You need to ensure that your systems are reliable, secure, and scalable, while also delivering value to your customers and stakeholders. How can you stay ahead of the curve and lead your team to success in this fast-paced environment? Here are some tips to help you.

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Fabio Ricardo

Líder de Equipe de TI | ITIL 4?| ITSM | Business Analyst | Analista de Sistemas

1 Adopt a DevOps mindset

DevOps is a culture and a set of practices that aim to improve collaboration, communication, and automation between development and operations teams. DevOps can help you increase efficiency, quality, and agility, as well as reduce costs and risks. To adopt a DevOps mindset, you need to embrace continuous learning, feedback, and improvement, as well as tools and technologies that support these goals. You also need to foster a culture of trust, accountability, and empowerment among your team members.

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2 Implement ITIL best practices

ITIL is a framework of best practices for delivering IT services that align with business needs and goals. ITIL can help you standardize, optimize, and measure your IT processes, as well as improve customer satisfaction and service quality. To implement ITIL best practices, you need to follow the five stages of the service lifecycle: service strategy, service design, service transition, service operation, and continual service improvement. You also need to use tools and methods that support these stages, such as service level agreements, incident management, change management, and problem management.

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3 Leverage cloud computing

Cloud computing is a model of delivering IT resources and services over the internet, on demand, and at scale. Cloud computing can help you enhance your IT capabilities, flexibility, and innovation, as well as reduce your capital and operational expenses. To leverage cloud computing, you need to choose the right cloud service model (such as SaaS, PaaS, or IaaS) and cloud deployment model (such as public, private, or hybrid) for your needs. You also need to ensure that your cloud provider meets your security, compliance, and performance requirements.

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Fabio Ricardo

Líder de Equipe de TI | ITIL 4?| ITSM | Business Analyst | Analista de Sistemas
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Learning about and using cloud computing is super important because it's changing how things work in IT. Take time to understand and use cloud technologies for your career growth. Cloud computing makes things more flexible and efficient. Spend time studying and practicing to keep up with what's happening in the industry. Getting into this can make you really valuable and in demand as a professional in the changing world of IT. In today's fast-changing times, staying open to new technologies and embracing lifelong learning is essential for IT operations professionals. The field evolves quickly, and by being adaptable and continuously expanding your knowledge, you position yourself for long-term success.

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4 Automate your workflows

Automation is the use of technology to perform tasks that are repetitive, routine, or error-prone, without human intervention. Automation can help you save time, money, and resources, as well as improve accuracy, consistency, and productivity. To automate your workflows, you need to identify the tasks that can be automated, such as data collection, backup, testing, deployment, monitoring, and reporting. You also need to use tools and platforms that enable automation, such as scripts, APIs, orchestration tools, and configuration management tools.

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5 Invest in your skills and knowledge

IT Operations is a constantly evolving field that requires you to keep up with the latest trends, technologies, and best practices. To stay ahead of the curve, you need to invest in your skills and knowledge, as well as those of your team. You can do this by taking online courses, attending webinars, reading blogs and books, joining communities and forums, and obtaining certifications. You can also encourage your team to share their learnings, insights, and feedback with each other, and provide them with opportunities for growth and development.

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Fabio Ricardo

Líder de Equipe de TI | ITIL 4?| ITSM | Business Analyst | Analista de Sistemas
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Consider using the 70/20/10 method as one option for professional growth in IT operations. This approach involves dedicating 70% of your time to hands-on experiences, 20% to learning from others, and 10% to formal education. It's a balanced strategy, but explore various methods to find what works best for your learning style and career goals. Continuous investment in your skills ensures adaptability and success in the dynamic field of IT.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Fabio Ricardo

Líder de Equipe de TI | ITIL 4?| ITSM | Business Analyst | Analista de Sistemas
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As a leader, your role is to serve others. Be there for your team to support their best efforts and always available for clients, understanding their needs. By prioritizing service, you build strong connections with your team and clients. This approach creates a positive and collaborative environment, fostering trust and mutual respect. Keeping this mindset ensures a solid foundation for effective leadership and successful outcomes.

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You're an IT Operations team leader. How can you stay ahead of the curve?

1

2

3

4

5

6

1 Adopt a DevOps mindset

2 Implement ITIL best practices

3 Leverage cloud computing

4 Automate your workflows

5 Invest in your skills and knowledge

6 Here’s what else to consider

IT Operations

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You're an IT Operations team leader. How can you stay ahead of the curve?

1

2

3

4

5

6

1 Adopt a DevOps mindset

2 Implement ITIL best practices

3 Leverage cloud computing

4 Automate your workflows

5 Invest in your skills and knowledge

6 Here’s what else to consider

IT Operations

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