In a nutshell, ask clear, open-ended questions and use brief follow-ups to guide the conversation, while summarizing key points to show you understand without rushing them.

1. Start with a Friendly Greeting; 2. Ask Open-Ended Questions; 3. Use a Structured Approach; 4. Be Patient and Attentive; 5. Summarize and Confirm; 6. Utilize Chat Features; 7. Maintain a Conversational Tone; 8. Thank Them for Their Input; 9. Provide Clear Next Steps; By implementing these strategies, you can gather necessary information efficiently while ensuring customers feel respected and valued throughout the chat.

In the era of AI, it is important to keep human traits when talking to users. it is quite important to be kind, cordial, involve emotion into the talk, e.g 'I'm glad to help', 'it is my pleasure to assist you', 'I am happy we achieved this'. Encourage the user to speak by saying positive words like: "good, nice, I understand, that's very clear, I appreciate your collaboration, thanks for the information". And if you don't want to sound as in a rush, don't rush. Be calm, speak one message at a time, don't overwhelm the user with lots of questions at once, go in a normal pace with a very helpful centered behaviour.

When you're in an online chat with a customer, it's important to gather information in a way that feels natural and helpful, without making the customer feel rushed. 1. Start with a warm greeting: Make sure the customer feels welcome and valued. For example, say something like, "Hi there! How can I assist you today?" 2. Ask open-ended questions: Instead of asking for all the details at once, guide the conversation with questions that allow the customer to explain their issue. For example, "Can you tell me more about the issue you're experiencing?" 3. Use gentle follow-ups: If you need more details, ask one question at a time and give them space to answer. For e.g "Could you share when the issue started?" This shows that you care.

Encourage Dialogue: Formulate questions that invite the customer to elaborate. For instance, instead of asking, “Are you satisfied with our product?” you could ask, “What aspects of the product do you find most beneficial, and are there any areas you think could be improved?” Explore Specifics: Use follow-up questions to delve deeper. For example, if a customer mentions an issue, ask, “Can you describe the circumstances in which that issue occurred?” This helps gather more detailed insights. Summarize and Reflect: After the customer shares information, summarize their points to confirm understanding. For example, “So, if I understand correctly, you’re experiencing this issue when you try to access your account. Is that right?”