Recommend drafting a collaborative course vision document that outlines the goals, learning outcomes, and target audience for the course. In a situation where disagreements arose about the depth of technical content, we sat down with the SMEs to develop a shared vision document. This ensured that both the instructional design team and the SMEs agreed on what the learners needed to achieve and how the course would be structured to meet those goals. Having a written, agreed-upon vision creates a reference point that helps prevent future conflicts.

In navigating differences with SMEs, consider involving learners early in the process. By gathering learner feedback or running focus groups, you bring real-world perspectives into the discussion, making it easier to find solutions that balance content depth and accessibility. Also, frame disagreements as opportunities for innovation—encourage brainstorming to create something neither side had initially envisioned. This collaborative spirit can open up new ideas while keeping both parties engaged in shaping a stronger course.

To approach disagreements with experts: 1. Focus on open dialogue to build respect. 2. Identify common goals for collaboration. 3. Use data to support decisions. 4. Be flexible to change ideas. 5. Build ongoing relationships for future discussions.

Keep the audience in mind. The benefactors of the e-learning course are your customers and ultimately, it’s what the customer is looking to gain from the course. Customers might learn best when the material is kept at an introductory level for several sessions, or all of them. We want our e-learning customers to feel confident and empowered. I’ve experienced this recently in a course I’m taking with some very brilliant women. Since the material is so new to all of us, we appreciate a longer introduction with multiple opportunities to put into practice what we are learning. Subject Matter Experts were beginners in their field once too. Sometimes that’s really tough to remember when you’ve spent years learning your craft!

Finding Common Ground: One time I disagreed with an SME on a data analytics course. I proposed a modular design with optional modules. This compromise met both technical depth and accessibility. This approach allowed us to meet the SME's desire for technical depth while also ensuring that the course was relevant and accessible to a wider audience. By finding a middle ground, we were able to create a more effective and engaging learning experience.