You're navigating industry disruptions with adapted strategies. How do you measure their effectiveness?

Para establecer métricas claves de nuevas estrategias, los KPIs son métricas insuficientes, por eso recomiendo iniciar estableciendo los OKRs que son los objetivos finales y luego a definir los KPIs, que nos permitirán controlar el desarrollo y la ejecución de la estrategia, los KPI deben establecerse con una relación causa y efecto con los OKR

Establezca KPIs específicos que se alineen con sus objetivos estratégicos. Estos pueden incluir métricas como el crecimiento de ingresos, la cuota de mercado, la satisfacción del cliente, y la retención de empleados.

Key Performance Indicators (KPIs) Financial Metrics: Revenue growth Profit margins Return on investment (ROI) Market share Customer lifetime value Operational Metrics: Production efficiency Time-to-market Defect rates Supply chain resilience Employee turnover Customer-Centric Metrics: Customer satisfaction Net Promoter Score (NPS) Customer acquisition cost (CAC) Customer churn rate Market penetration

De fato, n?o existe receita de bolo, nem fórmula mágica, que garanta uma taxa de 100% de sucesso nas execu??es de nossas estratégias. Desta forma é essencial mensurar no detalhe o retorno das iniciativas, seja por meio de ferramentas analíticas de mercado rastreando a jornada do cliente nas nossas propriedades digitais, seja através de registros qualitativos precisos das nossas áreas de atendimento ao usuário e monitoramento ativo das nossas redes sociais.

Realice encuestas periódicas para medir la satisfacción del cliente y la percepción de la marca. Esto puede ayudar a identificar si las estrategias están resonando con los clientes y si se están cumpliendo sus expectativas.

In my view, customer feedback is the most telling measure of our strategies' effectiveness. It's like hearing from the people you're trying to help. For instance, we once launched a new product feature and waited anxiously for feedback. Customers loved it and even suggested tweaks. This real-time feedback showed us we were on the right track and helped us improve. It’s the quickest way to know if we’re meeting their needs and if our strategies are working.

Es indiscutible que el cliente es en definitiva el que determina que una estrategia empresarial sea exitosa o no. Al respecto recomiendo no solo escuchar al cliente por medio de encuestas; sino también por el uso de la analítica para interpretar su comportamiento, esta fuente es más objetiva que las encuestas.

Do not underestimate the importance of the customer as a stakeholder. Feedback from customer is one of a few golden metrics you need to be monitoring closely and regularly to ensure your new direction isn't in opposition to your customers wants and needs. Using feedback methods such as; - surveys - customer calls - online review monitoring Will help you establish a running feedback stream that helps qualify your strategy, or prompt reviews and adaptations as required

Monitoree el desempe?o de la competencia en el mercado. Comparar su rendimiento con el de competidores puede ofrecer una perspectiva sobre la efectividad de sus estrategias en un contexto más amplio. Mida la cantidad y calidad de las innovaciones introducidas en su producto o servicio. Esto puede incluir el número de nuevos productos lanzados, mejoras en los existentes y la adopción de nuevas tecnologías.

When dealing with industry disruptions you need to add additional monitoring and reporting on market wide swings and competitor performance. This will help guide you in terms of what 'good' currently looks like and give you a measure of who is winning and who is suffering. By knowing this you can adapt and formulate strategies based on what is working vs assumptions you have made in unfamiliar market environments.

Disruption forces companies to adapt quickly. The organization is tested when a change occurs, not when you plan for it. Data underpins resilience. Organizations need transparency and data optimization to create a response plan. You can make your data a competitive advantage, especially when disruption requires quick action. A data strategy is needed to maximize value. Any data strategy should be reviewed frequently and adapt vs market & competition. However, unexpected internal or external disruptions, like storms or economic downturns, require immediate action. Organizations must act quickly and agilely to weather disruption. Only accurate, real-time data allows that. It needs immediate collection, evaluation, and optimization.

Utilice herramientas de análisis de datos para monitorear métricas operativas, como la eficiencia en la cadena de suministro, los tiempos de entrega y la productividad. Esto puede ayudar a identificar áreas de mejora.

I highly recommend keeping a close eye on operational efficiency by tracking KPIs on things like production costs, lead times, and resource use. For example, I recently helped a logistics company optimize their delivery routes, which cut fuel costs and delivery times thereby reducing their overall expenses by 13%. This hands-on work helps us see real results, not just theories, in action.

Recomiendo utilizar tanto métricas financieras y no financieras, las primeras son más sencillas de definir y medir, e impactan a la estrategia en el corto plazo; mientras que las métricas no financieras, son más complejas de definir y medir, pero son las que impactan en el largo plazo a la estrategia empresarial.

Revise los estados financieros para evaluar el impacto de las estrategias en la rentabilidad, los costos operativos y el flujo de caja. Comparar los resultados antes y después de la implementación de las estrategias puede proporcionar información valiosa.

Here are some approaches and best practices: 1. All four factors of Balance Score card 2. How well RISK were assessed and if they were part of Strategy 3. How much impact on Technology, Culture 4. If disruption were already available in lesson learnt register 5. Response and Reaction Time 6. Team's capability

Disruption is often only sometimes apparent. Change occurs gradually, almost imperceptibly. That is why businesses must be prepared to capitalize on data insights. Across industries, data drives the future by enabling digital transformation, empowering automation, and informing business evolution. All have similar goals: to cut costs, increase revenue, reduce risk, and enhance the customer experience. Data analytics serves as a leading indicator, with the power and potential to guide industries through their evolving business strategies as they strive for these objectives. Take healthcare. Patients have experienced virtual healthcare. These innovations improve the customer experience and increase the efficiency of healthcare providers.