There are many things you can do. 1. Ask them if they feel heard or if they just disagree with recommendations. 2. Let them know you hear their concerns and respect their decisions. 3. Encourage them to weigh the pros, cons, and opinions carefully. They may want another opinion from a professional or referred provider. 4. Empathy, understanding, and authentic care can go a long way. Let them know you are there for them regardless of their decision respectfully. The bottom line is to show up for them in support without telling them what to do.

My best advice is to ask the patient what they are most worried or concerned about today. Then I actively listen for both content AND emotions. If I miss either, I may think I'm in a totally different conversation than what they think they are having - and the patient may feel dismissed or disrespected. I can't let my concerns overshadow the patients. I need to incorporate their concerns into my approach. When there is a range of treatments or approaches, I need to share those in the context of their goals and values. Then I can empower the patient to explore what makes the most sense for them as an individual and in the context of their life.

To ensure a patient feels heard during difficult discussions, it's crucial to create an environment of trust and empathy. As someone deeply involved in patient education and innovative care, I believe that leveraging technology, such as 3D models, can significantly enhance communication. These tools not only help in explaining complex procedures but also empower patients to make informed decisions, ultimately bridging the gap between healthcare providers and patients, and fostering a more collaborative and understanding relationship.

Navigating difficult discussions surrounding healthcare is a very significant part of my job as a nurse. The most important thing you can do is try to meet the patient where they are at. Listen to what they are saying, ask questions to clarify what you think you heard versus what they are actually trying to get across. Make eye contact and be aware of body language. I typically will try to sit down so that I can be at the same level while having difficult or complex discussions. Offer resources if they need more information. Our job is to listen, educate and advocate.

To make patients feel valued in healthcare discussions, providers should ask open-ended questions and use reflective listening to show attention. Acknowledge their emotions with empathy to build rapport. Simplify medical information and ask about their priorities. Summarize key points and clarify doubts to reinforce understanding. Respect their autonomy and choices to foster trust and create a supportive environment for informed decision-making.