When navigating conflicts over patient empathy, find balance by listening to your colleagues' perspectives while advocating for compassionate care. Open communication and mutual respect help ensure both patient needs and team dynamics are addressed effectively.

Navigating conflicts over patient empathy starts with open communication. Acknowledge that while some colleagues may focus on efficiency, others value emotional support more. The key is finding a balance. Have a respectful conversation to address concerns and find ways to integrate empathy without slowing care. Dividing tasks or rotating roles can help. Lead by example, showing that you can be both compassionate and efficient. With mutual understanding and teamwork, you can ensure patients receive the care they need, both medically and emotionally.

I have found the most success when getting buy-in from those who struggle the most. Bring them in for a short meeting where you discuss the pros and cons, the reasoning behind your approach, and expectations once they leave the room. Make sure this isn't a scolding, but rather a conversation. Challenge them to identify their strengths and areas of improvement and what they need to improve those areas. If they are part of the process, understand what you would like, and agree to improvements, there is a much higher chance of long term success. Often your weak link becomes your example for others!

Creating a sense of teamwork among colleagues is the right way to avoid misunderstandings and the motivation to have a good patient experience.