Blend empathy with professional boundaries by first acknowledging their emotions and concerns, establishing immediate trust. However, keep the conversation goal-focused—empathize, but always steer it back to objectives. Frame each interaction as a story: their problem is the plot, your solution is the resolution. Maintain boundaries by setting clear expectations from the start, defining your role as the guide, not a fixer for every issue. Multicultural adaptability deepens your insights—different clients, different paradoxes. Use these to fuel innovation. Track efficiency by measuring client satisfaction, but never at the cost of productivity. Every empathetic interaction must still align with delivering value that exceeds what you earn.

When dealing with client.. or with anyone for that matter, always be kind. There are situations when the other party oversteps boundaries. Clearly communicate what’s acceptable behaviour and firmly express what you will not or cannot allow for. Be kind. But draw the line. Mona Behaviour Analyst Emotional Intelligence Specialist Mental Health Advocate

Eu combino empatia com limites profissionais ouvindo ativamente as necessidades do cliente, demonstrando compreens?o e respeito por suas preocupa??es, mas também mantendo clareza sobre as expectativas e os limites do meu papel. A empatia me permite conectar com o cliente de forma autêntica, enquanto os limites garantem que as intera??es sejam produtivas e dentro de um contexto profissional. Dessa forma, ofere?o apoio genuíno, mas sem comprometer os objetivos e as diretrizes do trabalho. Costumo dizer que clareza n?o tem pre?o!

Navegar nas intera??es com o cliente exige o equilíbrio entre empatia e limites profissionais. Mostrar empatia significa ouvir ativamente, compreender as necessidades e preocupa??es do cliente, demonstrando que você se importa com seus desafios. No entanto, é igualmente importante estabelecer limites claros e respeitosos para manter o foco nos objetivos do projeto e garantir que expectativas sejam gerenciadas de forma realista. Esse equilíbrio fortalece a rela??o com o cliente, permitindo um atendimento personalizado, mas mantendo o profissionalismo necessário para uma parceria de longo prazo e resultados eficazes.

Afin de veiller à un service de qualité, plusieurs notions peuvent être liées, se compléter, en fonction des circonstances : - éthique : doit servir de repère dans les interactions. Empathie vs. Compassion : - Empathie : Se concentrer sur la compréhension et le partage des émotions d'autrui. - Compassion : Aller plus loin en ressentant non seulement les émotions, mais aussi en étant motivé à agir pour soulager la souffrance. Métaposition vs. Décentration : - Métaposition : Prendre une position extérieure pour analyser de manière neutre et objective. - Décentration : Adopter le point de vue d'autrui ou une perspective plus large, sans nécessairement se détacher complètement de ses propres émotions.