Teach people how to engage in critical thinking skills both inside and outside the box. Encourage creativity, which is problem solving. Foster the value of team-think by asking questions, then the question behind the question, then stop to listen to the flow of crisis intervention solutions. Finally support courageous movement to turn a crisis into an celebratory win.

Training: Regularly train volunteers on handling emergencies, including basic first aid, communication. Clear Roles: Assign specific roles to each volunteer. This ensures that everyone knows their responsibilities and can act quickly during a crisis. Small Groups: Like you did when you were a volunteer, split the team into small groups. This makes tasks more manageable and reduces errors. Communication: Establish a clear communication plan. Ensure everyone knows how to contact each other and who to report to in case of an emergency. Regular Drills: Conduct regular emergency drills to ensure everyone is familiar with procedures and can react promptly. Feedback: After each drill or crisis, gather feedback to improve your plans and procedures.

The training of volunteer in the social and developmental sector is critical for skill development, team building and leadership development, as these volunteers have the potential to become more vibrant and productive with their peers and venture into a more progressive role.

Ways that I've served organizational leadership well is to hold periodic missional clarification retreats so that everyone understands the short-term and long-term missions of the organization. When that happens, people can advance the goals and strategies of the institution as opportunities present themselves. That's good leadership, as people also understand and own the missional goals of the institution. Paul N. Anderson Professor of Biblical and Quaker Studies George Fox University, Newberg, OR 97132 Extraordinary Professor of Religion North-West University of Potchefstroom. South Africa

Going over scenarios that may occur so preparing volunteers for anything that they may not have thought would happen. Be supportive, be available, be enthusiastic, use examples, and tell your volunteers they can achieve and do this task