Managing multiple IT outsourcing contracts can be complex, but maintaining accountability is crucial for success. Here's how you can ensure your partners are delivering as promised:

• Define clear KPIs (Key Performance Indicators): Establish measurable goals and metrics to track each vendor's performance.

• Regularly review progress: Schedule frequent check-ins to discuss progress, address issues, and recalibrate as needed.

• Implement a robust SLA (Service Level Agreement): Outline specific responsibilities, timelines, and penalties for non-compliance.

What strategies have worked for you in managing IT outsourcing contracts?