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Last updated on 2024年7月13日

You're managing multiple mobile devices. How do you ensure efficient software updates for each one?

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Managing multiple mobile devices can be a daunting task, especially when it comes to keeping their software up to date. Whether you're overseeing a fleet for a small business or ensuring your family's devices are current, efficient update management is crucial for security and functionality. The key to success lies in establishing a streamlined process that minimizes disruptions and maximizes device uptime. This article will guide you through the essential steps to ensure that each of your mobile devices receives timely software updates without the process becoming a headache.

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Michael Brodt

1 Inventory Audit

Begin by conducting a comprehensive inventory audit of all mobile devices under your management. This includes noting the make, model, operating system version, and any carrier-specific software that might affect the update process. Understanding the ecosystem you're working with allows you to anticipate compatibility issues and schedule updates during off-peak hours to reduce downtime. Keeping a detailed inventory is the foundation of efficient update management, ensuring you never overlook a device or an essential software patch.

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Michael Brodt
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This should largely be handled by your MDM, which should provide a comprehensive report on your devices. It is also a good idea to have this report delivered periodically, in addition to alerts in the event there is a security update needed.

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2 Update Policies

Establish clear update policies that define when and how updates should be applied. Decide whether to allow automatic updates or if you prefer manual installation to have more control over the process. Consider the nature of the updates; critical security patches might necessitate immediate attention, whereas less crucial feature updates could be scheduled for a later time. By setting these policies, you ensure consistency across all devices and prevent potential disruptions caused by ad-hoc updating.

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Michael Brodt
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Clear update policies are crucial. It is important to include what is and is not managed on those devices. That becomes especially important for devices the company does not own. Try to leverage minimum app and OS versions instead of forcing updates where possible. That gives people time to update when it is convenient for them.

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3 Centralized Management

Utilize centralized mobile device management (MDM) software to streamline the update process. MDM solutions allow you to remotely control and automate updates for all devices from a single dashboard. You can schedule updates, monitor progress, and even roll back changes if necessary. Centralized management not only saves time but also provides a bird's-eye view of the update status of your entire device fleet.

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Michael Brodt
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This is an absolute must when it comes to managing mobile devices. It is also important to consider the makeup of our fleet. All Apple fleets can benefit from JAMF, but mixed environments are better to be managed by a single cross-platform tool. Also, it is better to invest more in a dedicated MDM system then to rely on some of the limited functionality in tools such as Azure AD and Google Identity. Make the investment in a full MDM and take the time to set it up. Once you do, much of the management is handled for you.

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4 User Communication

Effective communication with users is vital for a smooth update process. Notify users well in advance of scheduled updates, especially if they might experience temporary disruptions. Provide clear instructions on what to expect and how to prepare their devices, such as ensuring adequate battery life or backing up important data. Keeping users informed helps to mitigate resistance and ensures cooperation, making the update process more efficient.

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Michael Brodt
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I have found that communicating with users about app updates is not usually worth it, unless it is for a business critical application. It often times becomes overwhelming. Communication should be more focused on policies for usage and include when updates might be pushed. The only major exception to this is if you are pushing OS updates which require a reboot. That should be communicated well.

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5 Testing Protocols

Before deploying widespread updates, implement testing protocols to identify potential issues with specific device configurations. Select a small, representative group of devices to receive the update first and monitor for any problems. This can help catch compatibility issues or software bugs before they affect your entire fleet. Testing helps maintain stability across devices and prevents the headache of having to troubleshoot issues on multiple fronts simultaneously.

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Michael Brodt
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Testing on Mobile is a bit different than on Desktops and Laptops, especially if these are 3rd party applications. There is more testing done for mobile in part because it has to go through an App Store. That being said, it is a good idea to have a couple of devices to test with, one Apple and one Android, for business critical applications. But your testing will be a lot less than normal. It is also good to have a couple that are part of the early release programs for iOS and Android. These public betas are often incomplete, but it will give you a heads up on what is coming and any changes that need to be made. MDMs typically update in-line with the general release of OS Updates, so these beta devices may not be able to be enrolled.

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6 Continuous Review

Finally, make sure to continuously review and refine your update process. Technology and software are ever-evolving, and what works today might not be as effective tomorrow. Regularly assess the effectiveness of your update policies, the performance of your MDM tools, and user feedback. Adapting your strategy over time ensures that you stay ahead of potential challenges and maintain an efficient update process for all your mobile devices.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're managing multiple mobile devices. How do you ensure efficient software updates for each one?

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1 Inventory Audit

2 Update Policies

3 Centralized Management

4 User Communication

5 Testing Protocols

6 Continuous Review

7 Here’s what else to consider

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