You're managing a call center agent with mixed performance. How can you help them excel in all areas?
To help a call center agent with uneven performance, focus on holistic improvement. Here's a game plan:
- **Set specific goals :** Outline clear, achievable targets for areas needing improvement.
- **Provide consistent feedback :** Regularly discuss performance, offering constructive criticism and praise.
- **Invest in training:** Tailor coaching sessions to strengthen weak skills and reinforce strong ones.
How might you enhance a team member's diverse skill set?
You're managing a call center agent with mixed performance. How can you help them excel in all areas?
To help a call center agent with uneven performance, focus on holistic improvement. Here's a game plan:
- **Set specific goals :** Outline clear, achievable targets for areas needing improvement.
- **Provide consistent feedback :** Regularly discuss performance, offering constructive criticism and praise.
- **Invest in training:** Tailor coaching sessions to strengthen weak skills and reinforce strong ones.
How might you enhance a team member's diverse skill set?
更多相关阅读内容
-
Presentation DevelopmentHow do you communicate the changes you made based on feedback to your audience or clients?
-
Proposal ManagementHow do you balance the need for timely feedback with the quality and depth of feedback?
-
Team BuildingWhat are the most effective ways to learn from your peers in Team Building?
-
Public SpeakingHow do you use feedback to improve your public speaking confidence and style?