You’re looking for mobile device management software. What are the most important features to consider?

1 Device compatibility

The first thing you need to check is whether the MDM software supports the types and brands of mobile devices that you or your users have. For example, if you have a mix of iOS, Android, Windows, and Mac devices, you need a software that can handle all of them. You also need to consider the device models, versions, and operating systems that the software can work with. Some MDM software may not support older or newer devices or updates, which can limit your options and create compatibility issues.

2 Security and compliance

The main purpose of MDM software is to protect your data and devices from unauthorized access, theft, loss, or damage. Therefore, you need to look for a software that offers robust security and compliance features, such as encryption, password policies, remote wipe, lock, or locate, device backup and restore, antivirus and firewall, app whitelisting and blacklisting, and data leakage prevention. You also need to ensure that the software complies with the relevant industry standards and regulations, such as HIPAA, GDPR, PCI DSS, or NIST, depending on your business sector and location.

3 Management and monitoring

Another key feature of MDM software is the ability to manage and monitor your devices from a central dashboard or console. This allows you to perform various tasks and actions on your devices remotely, such as installing or updating apps, configuring settings, applying policies, sending alerts or notifications, generating reports, or diagnosing problems. You need to look for a software that offers a user-friendly and intuitive interface, as well as customizable and scalable options to suit your needs and preferences.

4 Integration and support

MDM software is not a standalone solution. It needs to integrate with other tools and systems that you use in your business, such as email, cloud services, CRM, ERP, or analytics. This allows you to streamline your workflows, enhance your productivity, and improve your user experience. You need to look for a software that offers seamless and secure integration with the platforms and applications that you use or plan to use. You also need to look for a software that offers reliable and responsive support, such as online chat, phone, email, or ticket, as well as documentation, tutorials, or FAQs.

5 Pricing and reviews

Finally, you need to consider the pricing and reviews of the MDM software that you’re interested in. MDM software can vary in terms of cost, depending on the features, functionality, and quality that they offer. You need to compare the pricing plans and packages of different software, and see what they include or exclude, such as the number of devices, users, or licenses, the storage space, the support level, or the updates. You also need to check the reviews and ratings of the software from other users, experts, or third-party sources, and see what they say about the software’s performance, usability, reliability, or customer service.