You're looking to build and maintain relationships with clients. What's the best way to get started?

Knowing your client is essential to build relationship. Few of ways you can know your client are - 1. Understand their needs and goals: Take the time to truly understand your clients' business objectives, challenges, and priorities. This will allow you to tailor your products. 2. Communicate effectively: Regular and clear communication is key to building and maintaining strong client relationships. Keep clients informed about relevant updates and progress on projects. 3. Provide exceptional customer service: Strive to exceed your clients' expectations by being responsive, proactive, and attentive to their needs. Address any concerns or issues promptly and demonstrate a commitment to their satisfaction.

N?o existe uma rela??o de confian?a sem que, no mínimo, as partes se conhe?am. A partir daí, através de uma escuta ativa e o estabelecimento de uma comunica??o transparente o relacionamento flui de forma eficaz e sustentável. As chances de se criar uma parceria duradoura s?o altas e dia após dia poderá ser observada a constru??o de um relacionamento sólido e valioso para ambas as partes.

"Know Thy Audience". Your job is to build trust. In order to do so, you must not only do your research, but also come across as knowledgeable and genuine. The more you can understand and empathize with the people you are connecting with, the better you will be able to understand and provide solutions and support for their challenges.

Effective public speaking is one of the most powerful tools a salesperson can have in their toolkit. Empower yourself through practice, confidence, and education. When you can effectively communicate, you inspire trust and drive connection.

Building and maintaining trust with clients is crucial for long-term success. To start, prioritise open and transparent communication. Be honest about your capabilities, deliverables, and any limitations. Act with integrity, follow through on commitments, and address any concerns promptly. Additionally, provide exceptional customer service, actively listen to clients' needs, and strive to exceed their expectations. Maintaining trust requires consistency and reliability. Deliver on promises consistently, meet deadlines, and provide high-quality work. Continuously communicate with clients, keeping them informed and updated on progress. Show empathy and understanding, demonstrating that you value their business.

This isn't complicated - be clear about what you will deliver for your clients, meet the task and exceed their expectations. By being direct as far as what the outcome is and keeping clients involved through the process, you become a trusted partner and advisor.

It all comes down to proper alignment of both parties on the project goals. This is easily done through understanding your client, knowing the brand inside out while taking into consideration which phase in the life cycle it’s in, setting SMART KPIs and clear expectations. Proper execution and consistency in results will ensure you always deliver value to your clients and this in return builds trust and long term relationship.

Feedback is so important. How can we refine and improve without an understanding of what worked and where the opportunities to make changes/ updates exist? As hard as it can be sometimes to take constructive criticism, I welcome it. It makes me a better consultant and trainer to receive feedback. And of course, rave reviews are always welcome!

The best way I’ve done this is by showing empathy. The first thing I talk about with a potential prospect is about their pain points they have experienced in the past. I focus on the friction… By focusing on the friction, I now know not only know what to avoid, but how to tailor my solution to their concern. Whether the prospect says it or not, they are nervous to do business with you, and you as the sales person have to build up their confidence and set the expectation that you are there for them throughout the entire process. Do not PROMISE or GUARANTEE anything but ensure them you are there for them by reiterating their pain points back to them and how you plan to avoid those issues.

The best way to remain adaptable is to listen and learn. Regularly check in on clients and ask pointed, open-ended questions. Go deeper than "How are things going?" Ask them about business, the industry, and goals. And it's also important to ask about them as an individual. Care about them beyond your individual sale. Build a relationship that will last your career and theirs.

Are your clients referring you to other people? If so, congratulations on building their trust. Referrals are a great indicator of the trust you have built and likely maintain through ongoing relationship management.

Get out there, be curious, and stay patient. Like most things worth doing, relationship building is a long game. Building trust and credibility takes presence, authenticity, and time.

Myself personally wants to meet friends. Friends have lasting relationships that go beyond work place walls. They care about each other from a personal standpoint. They share family experiences, such as a new addition to the home or a new move into a home. Work with people closely so they feel comfortable call you with issues or new business. Thank them and let them understand you value them as friends. We have one life to live and we all can learn from each other!