You're leading a team discussion. How can you ensure introverted members feel valued and heard?

Before accepting to facilitate the team discussion, it is good to somewhat understand the public you are going to be in contact with if this is not an audience you've been in contact with before. Understanding their needs, their preferred session style and a history of successful sessions is helpful for you to do the best work for them. It is always important to understand that this is not about the facilitator, this is about the group and what they want to achieve. The facilitator is the person supporting the group to achieve their goal.

Providing different ways for people to participate is very important. For example, if it is an online session, different ways to participate can be: - raising the digital hand, unmuting oneself, and speaking - sharing thoughts on the chat - sharing on a private/direct message - (if there is an option/if it is a workshop) contribute directly on the board without sharing out loud Some ideas for an in-person session: - an anonymous feedback/comments section that can pop up on the screen - sharing thoughts in small groups and allowing the person who is more comfortable speaking to share with the wider group - creating signals so you can identify when the person wants to speak However, allowing people not to speak can also be a good idea!

Whenever I conducted a training, I explained to all attendees what the training is all about. What are the expected learnings to the attendees. I also encourage everyone to share and participate. From time to time I ask questions and ensure that all attendees are given the opportunity to answer and to share. I want to emphasize that learning is integrating and participatory. Same applies when I am presiding a meeting. I must see to it that all have contributed and participated especially the introvert members. I usually give fair share of time to everyone and limit those who want to talk more and out of topic.

In our large online Aspiring Leaders Circle sessions, I noticed that quieter members were not participating actively. I decided to split the team into smaller breakout groups of 3-4 people to discuss specific topics and questions with a nominated facilitator. This approach made a significant difference as introverted members felt more comfortable speaking in smaller groups. After the breakout sessions, we reconvene, and each group shares their insights. This method ensures everyone’s voice is heard and contributes to the overall discussion. And it also works well in person.

Allowing people not to speak and be comfortable with silence is a great skill to have as well. Not everyone needs to speak all the time and not everything needs to be addressed verbally during the session. Sometimes, people need time alone to contribute more meaningfully, which could be translated to listening during the session and providing insights post-workshop/event. Having a channel where people can reach out afterward (if it makes sense in the context of the presentation/event/workshop) is another good way to make sure everyone contributes with ease, respect, and comfort.