Last updated on 2024年8月17日

You're leading a diverse large group. How can you combat biases to foster trust?

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Facilitating a diverse large group is a nuanced challenge that requires a keen understanding of group dynamics and personal biases. As a facilitator, your role is to create an environment of trust and openness, where every member feels valued and heard. This can be particularly difficult in a diverse setting where cultural, gender, age, or professional biases may unconsciously influence interactions. To combat these biases and foster trust, you must be proactive in acknowledging and addressing them, ensuring that the group operates on a foundation of respect and inclusivity.

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1 Acknowledge Bias

To effectively combat biases in a large group, you must first acknowledge that they exist. Being upfront about the potential for bias sets the stage for a transparent and trusting environment. Encourage participants to reflect on their own preconceptions and to be open to learning from others. This can be facilitated through exercises that reveal unconscious biases or by simply starting the conversation. By acknowledging biases, you create a space where they can be discussed and addressed, rather than letting them fester unspoken.

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2 Set Norms

Establishing clear group norms is critical for fostering trust in a diverse setting. At the beginning of your session, collaboratively define acceptable behaviors and communication styles. This process helps to mitigate biases by creating a shared understanding of respect and inclusivity. Encourage the group to agree on norms that promote active listening, discourage interruptions, and ensure that all voices are heard. By setting these expectations early on, you create a framework for equitable participation, which is essential for building trust.

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3 Encourage Voices

In a diverse group, some individuals may feel hesitant to speak up due to perceived biases or power dynamics. As a facilitator, it's your job to encourage all voices to be heard. This might involve directly inviting quieter members to share their thoughts or structuring activities that require input from everyone. By creating opportunities for equal participation, you demonstrate that each perspective is valued, which is a powerful way to combat biases and build trust within the group.

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4 Reflect Diversity

One way to combat biases in a large group is by ensuring that the content and activities reflect the diversity of the participants. Use examples and scenarios that are relatable to different backgrounds and experiences. If your group is culturally diverse, incorporate elements that acknowledge and celebrate this diversity. By being inclusive in your approach, you signal to the group that you value and respect their varied perspectives, which helps to build trust.

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Dr. Tiffany Jana

Founder of Loom The Culture Map, Inc, & Doc Jana LLC | Partner at Now Partners | 10KSB Alumni
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This is one reason it is advisable to facilitate in diverse pairs if you have access to a peer from a different background. If you have gender, racial, ethnic, or other diversity at the front of the room—leading the discussion, it helps put more participants at ease. Often the gnarly biases rear their heads in group learning settings because insecure people feel intimidated, uncomfortable, or threatened by the facilitator’s particular approach or identity. When two facilitators from differing backgrounds lead the discussion, a wider swath of people find some aspect to identify with and feel safer participating. This also takes pressure off of a sole facilitator to manage potentially disruptive, triggering, or harmful comments alone.

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5 Model Behavior

As the facilitator, you set the tone for the group's interactions. It's crucial that you model the behavior you expect from participants. Demonstrate active listening, show empathy, and treat all contributions with respect. If you encounter biased statements or behaviors, address them calmly and constructively. By being a role model for inclusivity, you encourage others to follow suit, which helps to combat biases and foster an atmosphere of trust.

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Kelly Simmons
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I am a metaphorical container, embracing the group in a big, warm hug. Just the other day, I had two people at seeming odds with each other. One was grounded on his way. The other grounded on their way. Showing empathy and listening deeply for both, for overarching themes that can serve to unite not divide, a facilitator can create a space of alignment and differentiation.

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6 Provide Feedback

Finally, providing constructive feedback is essential in a diverse group setting. Feedback should be given with sensitivity and should focus on behaviors rather than personal attributes. Encourage the group to view feedback as a learning opportunity rather than criticism. When biases are addressed through feedback, it can lead to greater self-awareness and behavioral change. This continuous loop of feedback and improvement contributes to the overall trust and effectiveness of the group.

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Amy C. Waninger

Inclusion Catalyst | Top 50 HR Influencer | Helping companies that promote from within keep their employees—and keep them engaged. Keynotes | Training | Consulting | Assessments | Media Interviews
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In addition to giving actionable feedback, leaders themselves must learn to receive feedback graciously and gracefully. We can also look for trends: Who feels comfortable giving us feedback? Whose feedback do we welcome or resist? Do we encourage or discourage further engagement? Accepting and acknowledging feedback—especially when it’s difficult for us to hear—builds trust, models humility, and helps us grow as leaders.

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You're leading a diverse large group. How can you combat biases to foster trust?

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2

3

4

5

6

1 Acknowledge Bias

2 Set Norms

3 Encourage Voices

4 Reflect Diversity

5 Model Behavior

6 Provide Feedback

Large Group Facilitation

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You're leading a diverse large group. How can you combat biases to foster trust?

1

2

3

4

5

6

1 Acknowledge Bias

2 Set Norms

3 Encourage Voices

4 Reflect Diversity

5 Model Behavior

6 Provide Feedback

Large Group Facilitation

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