I've been wrestling with this balance for years, and here's what I've found: Don't try to plan every minute – aim for structured flexibility. Block your day into three zones: focused work, buffer time, and response windows.Reserve your peak hours for deep work, but keep 25% of each day as "flex time" for urgent customer needs. It's like maintaining a production codebase while handling critical bugs – you need space for both. Create clear escalation paths for your team. Not every customer "emergency" needs your immediate attention. Train your team to filter and handle what they can first.

To effectively juggle planned tasks and unexpected customer needs, prioritize tasks based on urgency and importance. Use time management techniques like time blocking to allocate specific time slots for planned tasks. Be flexible and adaptable to accommodate unexpected requests, but set clear boundaries to avoid overcommitment. Communicate effectively with your team and customers to manage expectations and avoid misunderstandings. Regularly review your schedule and adjust it as needed to maintain balance and productivity. By prioritizing tasks, being flexible, and communicating effectively, you can optimize your schedule to meet both planned and unexpected demands.

Categorize tasks as urgent/important. Determine what requires immediate attention versus what can wait. Defer when appropriate. Delegate tasks or ask for assistance when priorities shift unexpectedly. Time-block or reserve part of your day for critical customer needs. Batch similar tasks. Grouping tasks maintains focus when switching gears. Let customers know you'll respond to urgent issues within a set timeframe. Communicate with your team or upper management, if appropriate. Start your day with a plan but reevaluate as unexpected needs arise and at the end of your day, reflect on how your day went. What could be improved? Adjust for trends - if unexpected issues frequently occur at specific times, pre-allocate time during those periods.

To effectively manage both planned tasks and unexpected customer needs, start by prioritizing tasks based on their urgency and importance. Use time allocation to dedicate specific periods for different activities, and leverage tools like Trello or Asana to keep track of your tasks and deadlines. Communicate your availability to your team and customers to set clear expectations, and stay flexible to adjust your plan as new priorities arise. Consider delegating tasks when possible, and regularly review your progress to refine your approach and enhance your time management skills.

V?r tilstede i alle situasjoner, fokuser p? evt. utfordringer og legg energi p? ? l?se dem. Bel?nninger kommer regelmessig, s? n?kkelen er ? f?lge sin egen overbevisning