You’re about to interview for a hospitality job. Do you know the most common questions?

2 How do you handle difficult customers?

This is a behavioral question that evaluates your customer service and conflict resolution skills. You should use the STAR method (Situation, Task, Action, Result) to describe a specific scenario where you dealt with a difficult customer in a previous or current hospitality role. You should explain what the problem was, what you did to resolve it, and what the outcome was. You should also highlight what you learned from the experience and how you applied it to improve your performance.

3 How do you work in a team?

This is a situational question that measures your teamwork and collaboration skills. You should show that you can work well with others, respect different opinions, and contribute to the team’s goals. You can give an example of a time when you worked on a team project or task in a hospitality setting. You should describe what your role was, how you communicated and coordinated with your team members, and what the result was. You should also mention any challenges or conflicts that arose and how you resolved them.

4 How do you handle stress and pressure?

This is a personal question that gauges your resilience and adaptability skills. You should acknowledge that hospitality is a stressful and fast-paced industry that requires you to cope with various demands and changes. You should also show that you have effective strategies to manage stress and pressure, such as prioritizing tasks, delegating responsibilities, asking for help, or taking breaks. You can also give an example of a time when you faced a stressful or challenging situation in a hospitality role and how you handled it.

5 What are your strengths and weaknesses?

This is a self-assessment question that reveals your self-awareness and honesty skills. You should identify two or three strengths and one or two weaknesses that are relevant to the hospitality industry. You should also provide evidence or examples that support your claims. For example, if you say that your strength is communication, you can mention how you use verbal and non-verbal cues, active listening, and feedback to communicate effectively with customers and colleagues. If you say that your weakness is time management, you can mention how you are working on improving it by using tools, schedules, or mentors.

6 What are your career goals?

This is a future-oriented question that explores your ambition and commitment skills. You should show that you have realistic and specific goals that align with the hospitality industry and the company you’re applying to. You should also show that you are eager to learn, grow, and advance in your hospitality career. You can mention what skills, knowledge, or qualifications you want to acquire or improve, what roles or responsibilities you want to take on or achieve, and what time frame or milestones you have set for yourself.