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You’re a hospitality professional who wants to become an effective leader. What’s the first step?

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If you work in the hospitality industry, you know how important it is to provide excellent service, create memorable experiences, and manage diverse teams. But how do you go from being a good employee to being a great leader? What’s the first step to developing your leadership skills and advancing your career? In this article, we’ll explore some of the key aspects of leadership in hospitality and how you can start your journey to becoming an effective leader.

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Boy Syahputra Ginting

Specialty Chef De Cuisine at Raffles Hotels & Resorts
Doddy Pribadi, S.Kom., M.Par., CHA.

Seasoned General Manager | Lodging and Hospitality Industry I Certified Hotel Administrator - AHLEI | Certified Hotel…

1 Assess your strengths and weaknesses

The first step to becoming an effective leader is to know yourself. What are your strengths and weaknesses as a hospitality professional? What are your values, goals, and motivations? How do you communicate, collaborate, and cope with stress? To answer these questions, you can use various tools and methods, such as self-assessments, feedback, coaching, or mentoring. By assessing your strengths and weaknesses, you can identify your areas of improvement, leverage your talents, and set realistic and achievable objectives.

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Doddy Pribadi, S.Kom., M.Par., CHA.

Seasoned General Manager | Lodging and Hospitality Industry I Certified Hotel Administrator - AHLEI | Certified Hotel Expert - BNSP | Master Degree in Tourism - Trisakti Institute of Tourism
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By actively assessing and understanding your strengths and weaknesses, you set the foundation for effective leadership. This self-awareness allows you to capitalize on your strengths while addressing areas that may require development, ultimately contributing to your success as a leader in the dynamic field of hospitality.

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Alejandro Capote Ríos

Front Desk Manager / Emprendedor / CEO & Co-Founder de Hospitalidad 360 / Formador de Recepcionistas de Hotel
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Conocerse a sí mismo como líder no solo es un paso fundamental para el desarrollo individual, sino que también sienta las bases para liderar y motivar eficazmente a tu equipo. Para ello debemos: - Autoevaluar habilidades y competencias. - Solicitar feedback de colegas, superiores y miembros del equipo periódicamente. - Analizar desafíos superados para comprender cómo enfrentas situaciones diversas. - Reconocer las habilidades de liderazgo que han demostrado ser efectivas y las que deben fortalecerse. - Autoconocimiento emocional. - Comparar tus habilidades y competencias con los estándares de liderazgo en la industria hotelera. - Definición de metas profesionales a corto/medio/largo plazo. - Desarrollo de un plan de mejora continua.

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Stephen Njathi

Bartender and Sommelier ,
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One thing i find that am realy strong at is , cleaning Ness my experiences taught me "when there is time to lean there is time to clean" . I also enjoy team work helps to know my colleagues and also what they do best My weakness is public speaking, yes i can handle a small group of 5 ,but past that i get stage frights and my mind goes blank

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2 Learn from other leaders

The second step to becoming an effective leader is to learn from other leaders. Who are the leaders you admire and respect in the hospitality industry? What are their qualities, skills, and styles? How do they handle challenges, opportunities, and changes? How do they inspire, empower, and support their teams? To learn from other leaders, you can observe, ask, listen, and emulate. You can also seek mentorship, guidance, or advice from experienced and successful leaders in your field or organization.

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Doddy Pribadi, S.Kom., M.Par., CHA.

Seasoned General Manager | Lodging and Hospitality Industry I Certified Hotel Administrator - AHLEI | Certified Hotel Expert - BNSP | Master Degree in Tourism - Trisakti Institute of Tourism
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Learning from other leaders fosters a collaborative approach to leadership development. By drawing inspiration from successful individuals in the hospitality industry, you enrich your own leadership toolkit and enhance your ability to navigate the dynamic challenges of the field.

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3 Develop your leadership style

The third step to becoming an effective leader is to develop your leadership style. What kind of leader do you want to be? How do you want to influence, motivate, and engage your team and your guests? How do you want to make decisions, solve problems, and manage conflicts? How do you want to adapt to different situations, cultures, and personalities? To develop your leadership style, you can experiment, practice, and refine. You can also seek feedback, evaluation, and recognition from your peers, managers, and customers.

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Doddy Pribadi, S.Kom., M.Par., CHA.

Seasoned General Manager | Lodging and Hospitality Industry I Certified Hotel Administrator - AHLEI | Certified Hotel Expert - BNSP | Master Degree in Tourism - Trisakti Institute of Tourism
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By consciously developing and refining your leadership style, you create a foundation for sustained success in leading teams within the dynamic and customer-centric environment of the hospitality industry. Developing your leadership style is a crucial step in becoming an effective leader in the hospitality industry.

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Elena Vitkovskaya

Tourism, hospitality & aviation
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Just copy the best example of your boss. Or the worst. It doesn't matter. You might find and be surprised when you copy th worst of your current boss that those features work the most effective.

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-Prashant -Mishra

Entrepreneur | Hotelier | Analyst | Host : Connecting The Dots - The Hospitality Podcast
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The first step in developing your leadership style as a hospitality professional is self-reflection. Assess your strengths, weaknesses, and values. Seek feedback from others to gain insight. Use this information to align your leadership approach with your goals and values.

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4 Expand your knowledge and skills

The fourth step to becoming an effective leader is to expand your knowledge and skills. What are the current trends, issues, and opportunities in the hospitality industry? What are the best practices, standards, and innovations in your sector or niche? What are the essential skills, competencies, and qualifications for a hospitality leader? How can you update, upgrade, and enhance your knowledge and skills? To expand your knowledge and skills, you can read, research, and network. You can also enroll in courses, workshops, or programs that offer relevant and valuable learning opportunities.

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Boy Syahputra Ginting

Specialty Chef De Cuisine at Raffles Hotels & Resorts
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The best preparation for future great leaders is to do the best today by learning as much as you can with knowing what you need and what you can. Possibility and opportunity always exist and there are many ways to make it happen. Learning from experience, learning from mistakes, learning from disappointment, learning from anywhere is the key. There are some expand knowledge and skill that leaders should have: 1. Reading books, relevant and helpful 2. Discussing with experts in your major 3. Listening sessions on The Great practitioner and connected with community to learn more about your leadership 4. Joining community in your relevant major 5. Active in communities or in social life 6. Using smartphone to connect with the world

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5 Apply your learning to your work

The fifth step to becoming an effective leader is to apply your learning to your work. How can you use your strengths and weaknesses, your insights from other leaders, your leadership style, and your knowledge and skills to improve your performance, productivity, and profitability? How can you create a positive impact on your team, your organization, and your industry? How can you demonstrate your leadership potential and readiness for higher responsibilities and roles? To apply your learning to your work, you can set goals, plan actions, and measure results. You can also seek opportunities, challenges, and projects that allow you to showcase your leadership skills and abilities.

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6 Keep growing and improving

The sixth and final step to becoming an effective leader is to keep growing and improving. Leadership is not a destination, but a journey. As a hospitality professional, you need to constantly adapt, innovate, and excel in a dynamic and competitive environment. As a leader, you need to constantly learn, reflect, and evolve in a complex and diverse world. To keep growing and improving, you can embrace change, feedback, and failure. You can also celebrate success, recognition, and achievement.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You’re a hospitality professional who wants to become an effective leader. What’s the first step?

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3

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1 Assess your strengths and weaknesses

2 Learn from other leaders

3 Develop your leadership style

4 Expand your knowledge and skills

5 Apply your learning to your work

6 Keep growing and improving

7 Here’s what else to consider

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