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You're about to hire a payment systems manager. What are the most important things to know?

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If you're looking for a payment systems manager, you need someone who can oversee the design, implementation, and maintenance of the systems that process payments for your business. Payment systems are complex and dynamic, and they require a manager who has the skills, knowledge, and experience to handle the challenges and opportunities they present. Here are some of the most important things to know when hiring a payment systems manager.

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Paul Erdal

Chief Executive Officer | Founder at Payment System Consultants

1 Payment systems types

Payment systems can vary depending on the industry, the customer base, the transaction volume, and the regulatory environment. Some common types of payment systems are card-based, mobile-based, online-based, and blockchain-based. Each type has its own advantages, disadvantages, and risks. A payment systems manager should be familiar with the different types of payment systems and how they work, as well as how to choose the best one for your business needs and goals.

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Paul Erdal

Chief Executive Officer | Founder at Payment System Consultants
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To hire a top-notch payment systems manager, look beyond just their knowledge of different payment types. Dive deeper into their technical expertise across card networks, mobile wallets, and emerging technologies. Assess their risk management skills and compliance knowledge specific to your industry. Don't forget to evaluate their business sense, communication style, and ability to think strategically about future payment trends. By going beyond technical skills, you'll ensure you find a manager who optimizes your payment systems and keeps your company on the leading edge.

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Mohamed Abdallah

Strategic Marketing Lead | B2B Marketing Expert | B2B Growth & Demand Generation | Product Marketing | Fintech Enthusiast | Payments Expert | Digital Strategy & Brand Positioning
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Look for candidates with a solid background and experience in the payment industry, preferably within financial services, fintech companies, or payment processing organizations.

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2 Payment systems architecture

Payment systems consist of multiple components that interact with each other and with external parties, such as banks, payment processors, payment gateways, and merchants. The payment systems architecture defines how these components are structured, connected, and secured. A payment systems manager should be able to design, implement, and optimize the payment systems architecture, as well as troubleshoot any issues that may arise. They should also be able to evaluate and adopt new technologies and standards that can improve the performance, reliability, and security of the payment systems.

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3 Payment systems compliance

Payment systems are subject to various laws, regulations, and standards that govern how they operate, protect data, and prevent fraud. Some of the most important ones are the Payment Card Industry Data Security Standard (PCI DSS), the General Data Protection Regulation (GDPR), and the Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) rules. A payment systems manager should be aware of the compliance requirements and obligations that apply to your business and your payment systems, as well as how to monitor and audit them. They should also be able to implement and update policies and procedures that ensure compliance and mitigate risks.

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Paul Erdal

Chief Executive Officer | Founder at Payment System Consultants
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Look for a candidate who can not only navigate the compliance landscape but also proactively implement best practices to keep your payment systems secure and compliant. Regulations are complex and ever-changing: Understanding regulations like PCI DSS (protecting cardholder data) and industry-specific rules is crucial to avoid hefty fines and reputational damage. Compliance affects every aspect: From choosing payment methods to storing data, a strong grasp of compliance ensures your systems operate within legal boundaries. Minimizing risk is key: Compliance knowledge helps the manager identify and mitigate security vulnerabilities, protecting your business and your customers.

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4 Payment systems innovation

Payment systems are constantly evolving and innovating, as new technologies, trends, and customer demands emerge. Some of the current and future developments that are shaping the payment systems landscape are artificial intelligence, biometrics, cryptocurrencies, and open banking. A payment systems manager should be curious and proactive about exploring and experimenting with new payment systems solutions that can enhance your business value proposition and competitive edge. They should also be able to assess the feasibility, viability, and desirability of these solutions, as well as how to integrate them with your existing payment systems.

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5 Payment systems management

Payment systems management is not only about the technical aspects of the payment systems, but also about the human and organizational aspects. A payment systems manager should be able to lead, motivate, and coordinate a team of payment systems professionals, as well as collaborate and communicate with other stakeholders, such as senior management, customers, vendors, and regulators. They should also be able to plan, execute, and evaluate payment systems projects, as well as manage the budget, resources, and risks involved. They should also have strong analytical, problem-solving, and decision-making skills, as well as a customer-centric and strategic mindset.

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Paul Erdal

Chief Executive Officer | Founder at Payment System Consultants
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It's crucial to assess both their technical knowledge and business acumen. While understanding different payment types (card-based, mobile, etc.) is important, delve deeper. Look for expertise in specific systems like card networks and mobile wallets, along with risk management and industry-specific compliance. They should also demonstrate strong communication, collaboration skills, and strategic thinking to navigate the evolving payments landscape and optimize your company's financial health.

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6 Payment systems questions

When hiring a payment systems manager, you want to ask questions that can reveal their skills, knowledge, and experience in the areas mentioned above, as well as their personality, attitude, and fit for your company culture and vision. To get a better understanding of their capabilities, you should ask questions such as: what types of payment systems have they worked with? How do they approach the design and implementation of a payment systems architecture? How do they ensure compliance with laws and regulations? What are the latest trends and innovations in the payment systems field that they are aware of? What skills do they look for when managing a payment systems team? And how do they handle payment systems issues and incidents? Asking these questions can help you assess their potential and suitability for your business.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're about to hire a payment systems manager. What are the most important things to know?

1

2

3

4

5

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1 Payment systems types

2 Payment systems architecture

3 Payment systems compliance

4 Payment systems innovation

5 Payment systems management

6 Payment systems questions

7 Here’s what else to consider

Payment Systems

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You're about to hire a payment systems manager. What are the most important things to know?

1

2

3

4

5

6

7

1 Payment systems types

2 Payment systems architecture

3 Payment systems compliance

4 Payment systems innovation

5 Payment systems management

6 Payment systems questions

7 Here’s what else to consider

Payment Systems

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