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You’re in a heated argument with a colleague. How can you use creative problem solving to find common ground?

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Arguments at work can be stressful, frustrating, and counterproductive. You might feel angry, hurt, or defensive, and your colleague might feel the same. But instead of letting the conflict escalate or fester, you can use creative problem solving to find a constructive solution that satisfies both parties. Creative problem solving is a process that involves generating and evaluating multiple ideas to address a challenge or an opportunity. It can help you break free from your assumptions, biases, and emotions, and explore different perspectives and possibilities. Here are some steps you can follow to use creative problem solving in a heated argument with a colleague.

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1 Identify the problem

The first step is to clarify what the problem is and why it matters. You and your colleague might have different views on what the problem is, how it affects your work, and who is responsible for it. To identify the problem, you need to listen actively to each other, ask open-ended questions, and summarize what you hear. You also need to express your own thoughts and feelings respectfully, using "I" statements instead of blaming or accusing. Try to avoid jumping to conclusions, making assumptions, or interrupting. The goal is to understand each other's perspectives and needs, and to agree on a common problem statement that defines the issue and its impact.

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Steven Snow, PhD

Research Fellow at AB Specialty Silicones and Author
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"Seek first to understand, then be understood." Once both parties have had a chance to communicate their point of view, then discussion and brainstorming can begin.

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2 Generate ideas

The next step is to brainstorm as many ideas as possible to solve the problem. You and your colleague should suspend judgment and criticism, and encourage each other to be creative and original. You can use techniques such as mind mapping, word association, or reverse thinking to generate ideas. You can also look for inspiration from other sources, such as past experiences, best practices, or analogies. The goal is to produce a large and diverse list of potential solutions that address the problem and meet the needs of both parties.

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3 Evaluate ideas

The third step is to evaluate the ideas and select the best one. You and your colleague should apply some criteria to assess the feasibility, effectiveness, and desirability of each idea. You can use tools such as pros and cons lists, SWOT analysis, or scoring matrices to evaluate ideas. You can also test some ideas by creating prototypes, simulations, or experiments. The goal is to narrow down the list of ideas and choose the one that offers the most benefits and the least drawbacks for both parties.

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4 Implement the solution

The final step is to implement the solution and monitor the results. You and your colleague should agree on a plan of action that specifies the tasks, roles, resources, and deadlines for executing the solution. You should also communicate the plan to other stakeholders who might be affected by or involved in the solution. You should also track the progress and outcomes of the solution, and collect feedback from each other and others. The goal is to ensure that the solution works as intended and solves the problem effectively.

Using creative problem solving in a heated argument with a colleague can help you turn a negative situation into a positive one. It can help you resolve the conflict, improve your relationship, and enhance your performance. It can also help you develop your skills, confidence, and creativity. By following these steps, you can use creative problem solving to find common ground with your colleague and achieve a win-win outcome.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You’re in a heated argument with a colleague. How can you use creative problem solving to find common ground?

1

2

3

4

5

1 Identify the problem

2 Generate ideas

3 Evaluate ideas

4 Implement the solution

5 Here’s what else to consider

Creative Problem Solving

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You’re in a heated argument with a colleague. How can you use creative problem solving to find common ground?

1

2

3

4

5

1 Identify the problem

2 Generate ideas

3 Evaluate ideas

4 Implement the solution

5 Here’s what else to consider

Creative Problem Solving

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感谢您的反馈

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