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You’re having trouble communicating the limitations of robotics to your clients. How can you make it clear?

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Robotics is a fascinating and innovative field that can offer many benefits to your clients. However, as a robotics expert, you may also face some challenges in explaining the limitations and trade-offs of your solutions. How can you communicate effectively and avoid unrealistic expectations or frustration? Here are some tips to help you.

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Nicholas Selby

VP Engineering at Renewvia | Forbes 30u30 | MIT PhD
Arivukkarasan Raja, PhD

PhD in Robotics with Applied AI | GCC Leadership | Expertise in Enterprise Solution Architecture, AI/ML, Robotics & IoT…
Evan Aditya

Lecturer at Politeknik Industri ATMI - Indonesia

1 Know your audience

Before you present your robotics solution, try to understand your client's background, goals, and pain points. What problem are they trying to solve? What are their priorities and preferences? How familiar are they with robotics and its terminology? By knowing your audience, you can tailor your message to their level of understanding, highlight the benefits that matter most to them, and avoid jargon or technical details that may confuse them.

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Evan Aditya

Lecturer at Politeknik Industri ATMI - Indonesia
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In my experience, robotics field is one of the famous engineering topics that a lot of people interested in. This means a lot of people also know what robot is, but they do not really know the inside of robotics field. Before meeting the client/audience, I need to know their background. Are they engineer? What level of education are they? Do they have any experience in robotics? After I know their background, I still make my presentation as low level as I can, I used the robotics terms as minimized as I could. While the presentation going, I will adjust the level by increasing and use the term of robotics until I realize that the audience do not really understand the meaning, that means I need to adapt and stay on that level.

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Alex Tadsan

Senior VP of Sanitation at ToiletCorp
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You need to intimidate them with the awesome power of automation. You don't need to care for their opinion or concerns, you need to show them Terminator and glance at them when Sarah Conner gets vaporized by the nuke.

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2 Be clear and honest

One of the most important aspects of communicating the limitations of robotics is to be clear and honest about what your solution can and cannot do. Don't oversell or exaggerate its capabilities, but don't undersell or downplay its value either. Explain the trade-offs and constraints that are inherent in any robotics system, such as cost, complexity, maintenance, safety, reliability, and adaptability. Provide concrete examples and scenarios that illustrate the strengths and weaknesses of your solution, and how it compares to other alternatives.

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3 Use visuals and demos

Sometimes, words are not enough to convey the limitations of robotics. You may need to use visuals and demos to show your client how your solution works in practice, and what challenges it may encounter. For example, you can use diagrams, charts, graphs, or videos to demonstrate the inputs, outputs, and processes of your robotics system. You can also use prototypes, simulations, or live demos to showcase the performance and functionality of your solution in different environments and situations.

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Nicholas Selby

VP Engineering at Renewvia | Forbes 30u30 | MIT PhD
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If possible, arrange on-site visits or live demos in the actual environment where the robotic solution will be deployed. Seeing the robot operate in the real-world setting can reveal practical constraints that may not be apparent in a controlled lab environment.

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4 Anticipate questions and objections

Even if you communicate the limitations of robotics clearly and honestly, you may still face some questions and objections from your client. They may have doubts, concerns, or misconceptions about your solution, or they may want more information or clarification. To prepare for these situations, try to anticipate the most common or likely questions and objections that your client may have, and have ready answers and evidence to address them. You can also use these questions and objections as opportunities to reinforce the benefits and value of your solution, and to build trust and rapport with your client.

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5 Follow up and provide support

Finally, after you present your solution, don't forget to follow up and provide support to your client. You can send them a summary of your presentation, a copy of your visuals and demos, or any additional resources or references that they may find useful. You can also ask them for feedback, questions, or concerns that they may have, and offer to help them with any issues or challenges that they may face. By following up and providing support, you can show your client that you care about their satisfaction and success, and that you are confident and committed to your solution.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Arivukkarasan Raja, PhD

PhD in Robotics with Applied AI | GCC Leadership | Expertise in Enterprise Solution Architecture, AI/ML, Robotics & IoT | Software Application Development | Service Delivery Management | Sales & Pre-Sales
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Set realistic expectations, highlight specific limitations, use analogies and examples, share case studies, demonstrate prototypes or simulations, discuss scalability and trade-offs, offer continuous communication, provide mitigation recommendations, and educate on future developments to effectively communicate robotics' limitations to clients. These methods assist clients comprehend robotics technology's limitations, its potential for progress, and the necessity for trust and participation in development. Setting realistic expectations, highlighting specific limitations, using analogies and examples, sharing case studies, demonstrating prototypes or simulations, discussing scalability and trade-offs, offering continuous communication.

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You’re having trouble communicating the limitations of robotics to your clients. How can you make it clear?

1

2

3

4

5

6

1 Know your audience

2 Be clear and honest

3 Use visuals and demos

4 Anticipate questions and objections

5 Follow up and provide support

6 Here’s what else to consider

Robotics

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You’re having trouble communicating the limitations of robotics to your clients. How can you make it clear?

1

2

3

4

5

6

1 Know your audience

2 Be clear and honest

3 Use visuals and demos

4 Anticipate questions and objections

5 Follow up and provide support

6 Here’s what else to consider

Robotics

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