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You’re feeling stuck in your career. How can you develop assertiveness and take charge?

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If you work in a call center, you know how challenging it can be to deal with demanding customers, strict performance metrics, and high-pressure situations. You may also feel like you have little control over your career path, and that you are not valued or respected by your managers or peers. How can you overcome these feelings of frustration and stagnation, and develop assertiveness and confidence in your role? Here are some tips to help you take charge of your professional growth and satisfaction.

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Richard Shutes

President of Inform Florida | 211 Steering Committee| Consultant | 211 & 988 Subject Matter Expert| Public Speaker|…

1 Identify your strengths and goals

The first step to becoming more assertive and proactive in your career is to recognize your own skills, achievements, and aspirations. What are you good at, and what do you enjoy doing? What are the areas that you want to improve or learn more about? What are your short-term and long-term goals, and how do they align with your organization's vision and values? By answering these questions, you can create a clear and realistic picture of your current situation and your desired future.

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Richard Shutes

President of Inform Florida | 211 Steering Committee| Consultant | 211 & 988 Subject Matter Expert| Public Speaker| Mental Health Advocate| Partnerships
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What are your strengths? Knowing yourself and knowing what you want to accomplish can help you on your path of assertiveness of what you want. Only you are able to take charge through your self-determination and attitude. An example of this is if you are great at financial analysis. You may want to grow in your career to do additional work with your fiscal team to build your program. You've now identified a goal, now you need to analyze your strengths and see what else you may need to do to branch in that direction.

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2 Communicate your needs and expectations

The next step is to express your needs and expectations to your managers, colleagues, and customers in a respectful and confident manner. This means being able to say no to unreasonable requests, asking for feedback and support, negotiating your salary and benefits, and setting boundaries and priorities. To communicate effectively, you need to use assertive language, listen actively, provide constructive criticism, and avoid blaming or complaining. You also need to be prepared to face resistance or rejection, and handle them with grace and professionalism.

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Richard Shutes

President of Inform Florida | 211 Steering Committee| Consultant | 211 & 988 Subject Matter Expert| Public Speaker| Mental Health Advocate| Partnerships
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If you do not communicate your needs, no one will ever make assumptions about what you want. You need to be respectful, open and honest about your needs and your expectations in your desires to grow and progress. Don't be afraid to say no. Don't be afraid to use assertive language. There may be resistance and rejection, but without highlighting what you need in a respectful way, you will get nowhere.

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3 Seek opportunities and challenges

The third step is to look for opportunities and challenges that can help you grow and advance in your career. This means being willing to take on new tasks, projects, or roles that can showcase your talents, expand your knowledge, or expose you to different perspectives. It also means being open to learning from others, seeking mentors or coaches, and participating in training or networking events. By seeking opportunities and challenges, you can demonstrate your initiative, creativity, and leadership potential.

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4 Celebrate your achievements and value

The fourth step is to celebrate your achievements and value, and acknowledge your contributions and impact. This means being proud of your work, sharing your successes and lessons learned, and asking for recognition and rewards. It also means being grateful for your opportunities, appreciating your team members and supporters, and giving back to your community or industry. By celebrating your achievements and value, you can boost your self-esteem, motivation, and reputation.

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5 Review and reflect on your progress

The final step is to review and reflect on your progress, and adjust your actions and plans accordingly. This means setting measurable and specific goals, tracking your performance and feedback, and evaluating your results and outcomes. It also means seeking and accepting constructive criticism, learning from your mistakes and failures, and embracing change and uncertainty. By reviewing and reflecting on your progress, you can identify your strengths and weaknesses, celebrate your improvements, and plan your next steps.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You’re feeling stuck in your career. How can you develop assertiveness and take charge?

1

2

3

4

5

6

1 Identify your strengths and goals

2 Communicate your needs and expectations

3 Seek opportunities and challenges

4 Celebrate your achievements and value

5 Review and reflect on your progress

6 Here’s what else to consider

Call Center Administration

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You’re feeling stuck in your career. How can you develop assertiveness and take charge?

1

2

3

4

5

6

1 Identify your strengths and goals

2 Communicate your needs and expectations

3 Seek opportunities and challenges

4 Celebrate your achievements and value

5 Review and reflect on your progress

6 Here’s what else to consider

Call Center Administration

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