Acredito que conhecimento das partes é importantíssimo. Uma visita técnica do fornecedor para conhecer o contexto de trabalho e, também, uma visita ao fornecedor, de modo a verificar se têm capacidade de atender a demanda necessária.

The only way to clear up misunderstandings is to communicate. I like to start by gathering facts from stakeholders and any documentation. I review it to make sure it wasn’t a misunderstanding or error on my part or on the part of my organization. Only after I have a full understanding of the issues do I approach the vendor. I begin by asking what their understanding of the needs and expectations are and then walk through the problem items with them point by point. I make sure the vendor understands what the needs and expectations are. Once both parties have a mutual understanding we can revise agreements, etc. I always try to approach it as you would in a partnership. That way no one loses and the relationship is strengthened.

1. Find out where did it gone wrong 2. Update related policies 3. Setting up trigger 4. Notify customer and colleges Short version: FMEA

To keep a good relationship with a vendor during misunderstandings: 1. Talk calmly and quickly: Explain the issue clearly without blaming. 2. Listen to them: Hear their side of the story. 3. Clear up expectations: Make sure you both understand what’s expected. 4. Solve the problem together: Find a fix that works for both of you. 5. Be respectful: Stay calm and polite. 6. Write things down: Keep notes of important talks and agreements. 7. Follow up: Check in later to make sure things are okay. 8. Decide if they’re the right fit: If problems keep happening, think about finding another vendor.