I've should advice to first communicate the benefits clearly, emphasizing how the maintenance improves system performance or security. ? Schedule the downtime during off-peak hours to minimize disruption and provide a detailed timeline. ? Offer advanced notice and real-time updates during the maintenance will help ease concerns. ? Create a dedicated support channel for immediate assistance during the disruption. ? Gather feedback to improve future communications and adjustments, reinforcing the commitment to a seamless user experience.

esistance is a sign they care! ? You should always expect and prepare for resistance. Resistance is caused by: ? Fear ? Uncertainty ? Doubt You need to get clear which causes the resistance. Show empathy for their concerns and issues. ? Get clear on their concerns and really get the why behind the why. ? Try to take away their concerns. Show them why it is necessary and how it will benefit them. ? Offer them help. ? Involve them more. Ask for feedback and use the feedback. Communicate regularly.

Schedule Wisely: Choose maintenance windows during off-peak hours to minimize impact on users. If possible, offer a few scheduling options and let users vote on their preference. Provide Regular Updates: Keep users informed during the maintenance process. Share progress updates and expected completion times to manage expectations. Offer Support: Ensure that support channels are available for users who may encounter issues or have questions during and after the maintenance. Plan for Contingencies: Have a rollback plan in case something goes wrong during maintenance, and communicate this to users to build confidence.

One of the best ways to get through resistance is to convince users of it's necessity. First of all, planned maintenance is done to prvent foreseen issues with reliability, acessobolity and safety of the systems. So make users understand that it is better for them to drink some coffee in planned timeframe known in advance, than to peel their hair off when system goes down unplanned but predicted. Most of the people can understand logical AND company losing money statements

I would start by communicating the maintenance schedule well in advance, explaining the purpose and benefits of the updates to highlight how it will improve their experience. I would provide a clear timeline for the maintenance and set realistic expectations for downtime. Offering alternative options, such as performing critical tasks before or after the maintenance, can help minimize disruptions. During the maintenance, I would keep users updated on progress and any unexpected delays. After completion, I would ensure the system is functioning smoothly and be available to address any concerns promptly, reinforcing our commitment to minimizing inconvenience.