Managing unexpected spikes in demand without additional resources can be challenging, but here are some strategies: - Optimize existing workflows to improve efficiency. - Cross-train employees to handle multiple roles during peak times. - Use technology to automate repetitive tasks. - Prioritize tasks and focus on core services or products. - Outsource non-core activities temporarily. - Negotiate with suppliers for flexible inventory options. - Implement a reservation system to manage customer expectations. - Analyze data to predict future demand spikes and prepare accordingly.

There are two elements which are critical in hospitality which come through here too. 1. Technology: With the advance tech that is available today, it should be used in the right way to forecast busy and non-busy period with a good lead time to plan accordingly and avoid impact to operations. Tech also allows to take away actions or increase the speed at which tasks can be completed for simple activities such as Concierge queries. 2. Human: Hospitality skills are very much transferable qualities. Hence cross training is much faster in ensuring that team members from other verticals and expertise can step in to help and smoothen.