You're facing unexpected delays in food delivery. How can you effectively inform your customers?
When food delivery hits a snag, transparency with your customers is key. Here are strategies to manage their expectations:
- Proactively reach out with updates via text or email, explaining the cause of the delay.
- Offer compensation, such as discounts on future orders, to apologize for the inconvenience.
- Implement a real-time tracking system so customers can monitor their order's progress.
How do you handle informing customers about delivery delays? Share your strategies.
You're facing unexpected delays in food delivery. How can you effectively inform your customers?
When food delivery hits a snag, transparency with your customers is key. Here are strategies to manage their expectations:
- Proactively reach out with updates via text or email, explaining the cause of the delay.
- Offer compensation, such as discounts on future orders, to apologize for the inconvenience.
- Implement a real-time tracking system so customers can monitor their order's progress.
How do you handle informing customers about delivery delays? Share your strategies.
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