You're facing time perception differences with clients. How can you ensure effective communication?

In dealing with time perception differences with clients, my approach focuses on clear communication and proactive management. I start by understanding each client's unique perspective on time and setting clear, mutually agreed-upon deadlines. I ensure that all agreements are documented and regularly updated to reflect progress and any changes. If any issues arise, I immediately communicate them to the client and work collaboratively to adjust timelines or provide alternative solutions. By fostering strong relationships and maintaining flexibility, I ensure that we align our expectations and work effectively together, regardless of our differing perceptions of time.

The simplest method is to tell the truth, to be honest and work with the client on how to resolve the issue. Nothing breaks trust like bending the truth or escaping blame.

Voici quelques éléments en plus des ceux évoqués, qui peuvent être très important à prendre en considération à rapport avec le temps face à divers clients: - Catégoriser les clients en fonction des lieux de provenance peut s'avérer ambigu mais cela permet de faire une étude liée au respect du temps d'un x rendez-vous. - Le métier d'un client si nécessaire est aussi un facteur qui permet de bien étudier le facteur de gestion de temps. - Le genre de même est un facteur à prendre en considération, par exemple peut on imaginer le temps que prendra une femme à respecter un rendez-vous comparativement à un homme, la probabilité de respect de ceux deux ne sera pas comparable.

Stephen R. Covey, the famous author, said in his famous book, The 7 Habits if Highly Effective People, that people should seek first to understand and then to be understood.” If you want to be effective and successful with people, you first need to focus on getting to know your client and their needs and what truly matters to them. This means truly listening with your heart and souls and not just simply preparing your personal insight and responsive, to hear yourself speak. This also means getting to know the person, their paradigm, their culture and what drives them emotionally and personally. So if they’re punctual then you be punctual or at least try to understand where they’re coming usually.

Let’s discuss “specific dates and times”. One time I met with a client to discuss high level requirements after the engagement team helped them draft the vision. We met in person on a Tuesday at 9am. The client asked to see the demo and I was expecting to discuss the major requirements my team had gathered. Sometimes we need to discuss the journey in clear terms or steps so everyone will understand what the dates and times mean. Additionally, I recommend pictures: Gantt charts, methodology overview, financial timelines, responsibilities matrix

Muy importante establecer metas claras y tiempos de ejecución. Una comunicación fluida y eficaz será necesaria en todas las etapas del proceso para generar expectativas realistas y cumplirlas al cliente.

It is crucial to set realistic deadlines that align with the business's expectations. Factors such as culture, internal SLAs, time-to-market, and business requirements must be taken into account to reach a consensus on the timelines.

Es importante advertir y dar informes periódicos a nuestros clientes sobre el estado de avance de los proyectos y metas acordadas. Eso permitirá anticipar demoras y restablecer plazos si fuera necesario. Nuevamente: comunicación efectiva y fluida serán importantísimas.

Yes keeping your fellow in touch while reminding them/ him/ her on the date of appointment is very effective. The rationale is that timing is culturally determined.

Tem claramente definido o plano de trabalho e prazos, utilizar ferramentas digitais e treinar o cliente, para que ele saiba acessar e acompanhar on line a evolu??o, evitando desconfortos.

Actuellement les outils numériques procurent une satisfaction et efficacité dans la communication d'équipe, réunions, conférences, avec les clients, et biens d'autres motifs. Tant bien qu'il d'aisance à le faire pour la facilité de gain de temps, voici quelques points : Points positifs : - Présence virtuelle - Temps de mobilité évité - Pas de stress de s'exprimer face à un client ou public méconnu pour la première fois - option de transcription en langue de choix et enregistrement de contenu sans avoir besoin des matériels spécifiques - l'accès simultané depuis plusieurs coins malgré la #ce de fuseau horaire. - Etc. Points négatifs - Difficulté de connexion dans certains coins du pays d'Afrique - Inefficacité - etc.

The use of digital tools can improve communication and efficiency within a team. Tools like Kanban, Trello, Miro, as well as those from Google or Microsoft, can help stakeholders stay informed about issues, track risks, and monitor the project's progress.

Los contratiempos existen, los errores en la planificación se corrigen, las demoras serán un aspecto a gestionar, al igual que las ansiedades de los clientes. Por eso es importante ser flexibles y tener buena capacidad de adaptación. Estar dispuestos a reprogramar, escuchar y ser asertivos en la comunicación. Todo esto es fundamental, así como realizar una muy buena planificación que contemple tiempos de contingencias.

Flexibility: Be adaptable in your approach. If a client needs more time to make decisions or requires adjustments to timelines, show willingness to accommodate these changes. This can build trust and strengthen the relationship. Patience: Understand that clients may have different working styles and time expectations. Being patient, especially when delays or changes occur, can help maintain a positive and cooperative atmosphere. Balancing flexibility, patience, and structured communication will allow you to effectively manage time perception differences and maintain strong client relationships.